1. WHAT IS 'OS MAPS'?
OS Maps is your companion for exploring the great outdoors - whether you're walking, running, cycling, or just discovering new adventures close to home, our goal is to help you plan, enjoy and share your outdoor experiences safely and responsibly.
OS Maps offers online and offline access to detailed Ordnance Survey (OS) mapping across Great Britain, as well as mapping coverage for other world wide countries. Available on both web and mobile platforms, it provides comprehensive route planning, navigation, and activity tracking tools designed to support outdoor adventures at every level.
In this EULA we refer to OS Maps simply as ‘the /this Licensed App’.
It is supported by a wider digital ecosystem operated by OS, which includes our Ordnance Survey website, an online retail shop and various social media channels. We refer to these collectively in this EULA as the OS Sites and/or Services.
2. BEFORE YOU GET STARTED
a. Introduction to this End User Licence Agreement (EULA)
Before you start exploring this Licensed App, we want you to understand your/our rights and responsibilities. So please read this EULA carefully before proceeding.
It explains the rules and sets out the legal terms between you and us so you know what you can and can’t do when using the Licensed App.
BY TAPPING ACCEPT, USING THE LICENSED APP, REGISTERING FOR AN ACCOUNT OR PURCHASING A SUBSCRIPTION, YOU CONFIRM THAT YOU ACCEPT THE TERMS AND CONDITIONS SET OUT IN THIS EULA (AND YOU AGREE WITH THE OTHER DOCUMENTS WE REFER TO BELOW). PLEASE DO NOT USE THIS LICENSED APP IF YOU DO NOT ACCEPT THEM.
If you have any questions about the Licensed App, please take a look at our OS Maps FAQs first, which we hope will be able to help. These can be found via the following link: https://osmaps.com/help
If you can’t find the answer you’re looking for from our FAQs, or you wish to get in touch with us directly with any queries, or complaints or compliments, please contact our Customer Services Team using the details on our Contact Us webpage.
b. Introduction to other relevant documents
We encourage you to read the following documents:
These are summarised in paragraph 5a-c below) and are available at all times on our website.
c. Introduction to the different user levels
The Licensed App offers several levels of user access, which include:
- Guest Users;
- Registered Users;
- Subscribers;
- Duke of Edinburgh Award Subscribers
Further details about each user access level are provided in paragraph 6 below.
d. Introduction to third party terms which apply to you
Certain third-party terms may apply to your use of the Licensed App. For example:
Where you have downloaded the Licensed App from a mobile app distribution platform, such as the Apple App store or Google Play, your use of the Licensed App will be subject to the terms and conditions of that platform, including rules relating to purchases and account management.
Certain mapping, routes and functionality within the Licensed App are made available as a result of licensing arrangements we have with third parties and/or are licensed directly to you by third parties. We are legally obliged by those third parties to include certain terms in this EULA. Further details of all third party terms are set out in Schedule A of this EULA.
e. Introduction to Non Excludable Rights
The terms and conditions set out in this EULA are subject to certain rights and remedies you may have under UK and other applicable laws that cannot be excluded, restricted or modified by contract. These are referred to as Non-Excludable Rights.
Nothing in this EULA is intended to exclude, restrict or modify your Non-Excludable Rights.
- If you are based in the UK, please refer to paragraph 15 for a summary of your key legal protections and Non-Excludable Rights in relation to the Licensed App.
- If you are accessing the Licensed App from outside the UK, please refer to the "Additional information for international users" section in Schedule C for your relevant legal rights and your Non-Excludable Rights under local laws.
3. WILL THE TERMS AND CONDITIONS OF THIS EULA CHANGE AT ANY TIME?
Yes, we may update these terms from time to time.
Updates may be made to reflect new features and functionality in the Licensed App, improvements to our service, changes in law, or for other relevant reasons. We recommend checking this page regularly to stay up to date.
For users accessing the Licensed App without a paid subscription, updates will take effect immediately upon publication. For paid subscribers, updates will apply from the beginning of the next subscription term.
If you have an auto-renewing subscription and you do not agree to the updated terms, you may cancel your subscription before the renewal date to avoid being bound by the new terms.
4. WHO ARE WE?
This Licensed App is operated and managed by Ordnance Survey Leisure Limited, which is a subsidiary company of Ordnance Survey Limited, Great Britain’s national mapping agency.
Ordnance Survey Leisure Limited is a company registered in England and Wales (registration number 06894550, and VAT number GB 973 4648 80).
Ordnance Survey Limited is a company registered in England and Wales (registration number 09121572, and VAT number GB 204 5274 37).
Both companies have the same registered address of Explorer House, Adanac Drive, SOUTHAMPTON, SO16 0AS.
Both are referred to in this EULA as OS, we, us and/or our.
5. HERE’S A FEW MORE DETAILS ABOUT OUR PRIVACY POLICY, COOKIES NOTICE, ACCESSIBILITY STATEMENT AND OTHER THIRD PARTY TERMS
In paragraph 2 above, we introduced our
These are always available to view on our website but here is a summary of these documents:
- Our Privacy Policy
Our Privacy Policy sets how we collect, process, use and look after any personal data that we collect from you, or that you provide to us, together with the choices you have about the information we may ask of you, when you use our OS Sites and/or Services.
- Cookies Notice
'Cookies' are small text files that that are downloaded to your computer, laptop or mobile device when you visit a website or applications. Cookies (and similar technologies such as pixel tags, session and local storage) can be used to store user’s preferences and make visits quicker, easier and more relevant. Our Cookie Policy provides information about how we use ‘cookies’ in our OS Sites and/or Services and
In addition to cookies, OS uses analytics and tracking software tools in its OS Sites and Services. Analytics and tracking software allows application providers to gain insights on how their users engage with the mobile / web app – for example, how they navigate through the app and what functionality and content is used. This enables app providers to make better decisions about services, improving performance and appropriate marketing. The tracking technology we use is Google Firebase and Adjust, and Amplitude.
With the exception of cookies and analytics software which are strictly necessary for us to be able to deliver the Licensed App, tracking identifiers will only be placed onto your device if we obtain your consent, and data captured from such technology will only be processed, in accordance with our Privacy Policy.
- Accessibility Statement
Our Accessibility Statement provides information about browser support, screen resolution, document types, access keys, text sizing, images, forms and frames, scripting and links.
6. ACCESS TO THE LICENSED APP, OPERATING SYSTEM REQUIREMENTS AND USER ACCESS LEVELS
The Licensed App can be downloaded free of charge from the Apple App Store (for iOS devices) and the Google Play Store (for android devices). It can also be accessed free of charge via a desktop browser at explore.osmaps.com.
However, certain premium content and functionality in the Licensed App can only be accessed and used if you become a registered user or a paid subscriber.
The following is a summary of the different user levels. The OS Maps FAQ pages include an FAQ showing the difference between the features available to free users and those who have purchased a paid (premium) subscription.
a. Guest Users:
As an entry level, you can access the Licensed App free of charge as a ‘guest’ user via the web platform, without creating a registered account or purchasing a subscription. However, Guest Users may only view and use limited mapping content and functionality.
b. Registered Users:
As a next step, you may choose to create a registered account. Users who create a registered account can continue to use the Licensed App free of charge, but registration allows you to access and use some additional content and functionality, such as being able to save content, and the ability to generate User Generated Content.
c. Paid (Premium) Subscribers:
Users with a paid subscription to the Licensed App (and those accessing premium features during a free trial period) can access and use all the premium content and functionality of the Licensed App.
d. Duke of Edinburgh Award Subscribers
Duke of Edinburgh Award Subscriptions are made available pursuant to an agreement between OS and The Duke of Edinburgh Award Scheme Charity and they are only available via the eDofE gateway to individuals who:
- have a DofE Account;
- are authorised by DofE to access and use eDofE; and
- are currently working towards the completion of the expedition section of their Bronze, Silver or Gold Duke of Edinburgh Award, or are managing, leading, assessing or are otherwise supporting others in relation to the participation and completion of an expedition section.
Duke of Edinburgh Award Subscribers should refer to the specific terms set out in Schedule B of this EULA.
Please note:
- The terms set out in this EULA apply to all user access levels, unless expressly stated otherwise.
- As the Licensed App covers global locations some of the features may not always be available to users from all locations outside of Great Britain. Please see the FAQs for further details.
- We may delete Registered User accounts (along with any associated content), that have been inactive for more than 12 months. We will not notify the user before doing so. This does not apply to paid subscriber accounts. If you have an active subscription, your account will remain active, regardless of whether you use the Licensed App during your subscription period.
7. REGISTRATIONS AND PASSWORDS
Any username, password, email address or other piece of security information registered or provided by you as part of the registration and/or subscription process, must be treated as confidential and must not be disclosed to anyone.
If you know or suspect that anyone other than you knows your username, password, email address or other piece of security information then you should change your password immediately, and promptly notify us via our Contact Us webpage.
In the event that you forget or need to change your security login information please follow the relevant link provided in the Licensed App.
Please note that registering with the Licensed App does not automatically create an account with our other OS Sites and/or Services.
8. SUBSCRIPTIONS
This paragraph 8 describes the following:
a. The different subscription options available, (including auto-renewing, fixed term, discounted introductory offers, free trial subscriptions, gift cards and Duke of Edinburgh subscriptions);
b. How reminder notices work for auto-renewing subscriptions;
c. How to purchase a subscription;
d. Prices and Payment;
e. Changes to subscription prices;
f. Currency, taxes and other transactional fees;
g. Pricing Errors;
h. Service provider fees;
a. Subscription Options:
We offer a number of different subscription options, as set out below under (i) to (vi):
When you purchase a subscription, you must provide accurate and complete information, including where relevant a valid payment method that you are authorised to use. All information that you submit will be processed in accordance with our Privacy Policy
- Auto-Renewing Subscription
If you purchase an auto-renewing subscription, you are entering into a contract for ongoing access to the full content and functionality of the Licensed App. Subscriptions may renew on a monthly, multi-month or annual basis, depending on the option selected at the time of purchase.
You will be charged your first subscription fee on the date of initial purchase. Thereafter, your subscription will automatically renew at the selected interval and you will be automatically charged the then current price for your chosen subscription period (inclusive of any applicable taxes but excluding any discount or other promotional offer provided for the first subscription period) until:
- you cancel your subscription (as described in paragraph 16 below);
- we decline to renew your subscription; or
- this EULA is otherwise properly terminated in accordance with its terms.
- Fixed Term Subscription
If you purchase a fixed term subscription, you are signing up to access the full content and functionality of the Licensed App solely for a fixed period of time (e.g. one month, multiple months, annual).
You will be charged a one off payment on the date you purchase the subscription, and no further payments will be taken. Your subscription and access to the Licensed App will end automatically at the end of the specified fixed period. If you wish to continue using the Licensed App you will need to purchase a new subscription.
- Discounted / Introductory Subscriptions
We may occasionally offer discounted or promotional pricing on the purchase price of an auto-renewing subscription.
Unless specified otherwise in the offer details:
- These offers will only be redeemable via the OS website; or related mobile platform;
- The discount or promotional price applies only to the first subscription period;
- Offers are restricted to new subscribers only and may not be reused.
We reserve the right to limit discounted and promotional subscriptions to a select audience; and to withdraw or modify any discounts or promotions at any time and without prior notice.
- Free Trial Subscription Offers:
We may offer free trial subscriptions which provide access to the full content and functionality of the Licensed App for free for a short period of time (e.g. 14 days, one month, three months).
We may offer two types of free trial subscriptions (as specified within the offer details):
- Firstly, a free trial for a fixed period of time, and at the end of that period your subscription and access to the full content and functionality of the Licensed App will automatically end;
- A free trial for a fixed period that automatically transitions into a paid auto-renewing subscription at the selected interval once your free trial ends. You may cancel during the free trial period (see paragraph 16 below) but if you do not cancel, the paid subscription will start automatically once the trial period ends.
You may only be permitted to use one free trial. If your subscription is ever cancelled or terminated for any reason, and you purchase an additional subscription, you may not be eligible for a free trial.
- Gift Card Subscriptions
We may occasionally offer the opportunity to buy a gift subscription.
This comes in the form of a unique code which can be redeemed for a fixed term or reoccurring annual subscription. If you are using a gift card/code to purchase a subscription, this means that you sign up to access the full content and functionality of the Licensed App for the fixed period of time stipulated on the gift card (i.e. one month or a year or annual reoccurring).
For fixed term gift cards, your access will end automatically at the end of the specified period, there will be no automatic renewal and you will be not be charged (as payment will have been made by the person who purchased the gift card).
Where a reoccurring subscription has been purchased, initial payment will be made by the purchaser of the gift card, but ongoing billing information will not be required until the recipient redeems this gift card.
- Duke of Edinburgh Award Subscriptions
We are proud to support the Duke of Edinburgh’s Award Scheme.
Duke of Edinburgh Award Subscriptions are made available pursuant to an agreement between OS and The Duke of Edinburgh Award Charity.
You can only sign up for a Duke of Edinburgh Award Subscription via the eDofE gateway. You will not be charged for a Duke of Edinburgh Award Subscription and therefore the sections 8(c) to 8(g) below are not relevant to Duke of Edinburgh Award. Subscribers.
Once you sign up and are accepted as a Duke of Edinburgh Award Subscriber you can access and use the Licensed App for one year. Your access will end automatically at the end of that year. You will need to sign up for a new Duke of Edinburgh Award Subscription via eDofE if you wish to continue accessing and using the Licensed App for the purposes of a Duke of Edinburgh expedition.
b. Reminder Notices for auto-renewing subscriptions, discounted & introductory subscriptions, and free trials:
We will issue reminder notices prior to any renewal payment becoming due, meaning we will do this when:
- A standard auto-renewing subscription is due to continue.
- A discounted introductory period is ending; and the subscription will renew at the full price.
- A free trial is ending; and a paid subscription is about to begin.
We will send reminder notices in accordance with the following schedule:
- A reminder notice will be sent 2 days prior to the end of a free trial, whereby payment will be taken for the subscription purchase unless you execute your right to cancel.
- If you are on an annual subscription or any subscription with a renewal term of twelve (12) months or more, we will send two reminder notices:
- One 21 days before the renewal date;
- One 7 days before the renewal date.
- If you are on a rolling monthly subscription we will send reminder notices, 2 days before the renewal date;
Each reminder notice will clearly state:
- The renewal date;
- The amount to be charged, including any change from a discounted rate to the full rate, or any price increase that we have introduced which is due to be applied automatically to your renewing subscription;
- The payment method we will use;
- Your right to cancel the subscription before renewal;
These notices will be sent by us, or the applicable App Store, depending on your platform of purchase.
Please see paragraph 16 for your rights to cancel and of the above subscriptions.
c. How can I actually purchase a subscription?
There are a number of ways in which you can purchase a subscription to the Licensed App, as follows:
- Purchasing a subscription by way of an in-app purchase:
Auto-renewing subscriptions can be purchased through the App stores after downloading the Licensed App onto a mobile device.
Where you do this, your subscription and your contract with us under this EULA will start immediately on payment.
Subscriptions purchased from inside the Licensed App on a mobile device can only be cancelled through the third party App store (See paragraph 16 below for further details on cancelling a subscription).
- Purchasing a subscription via OS website (Available to UK based users only):
UK residents can order any one of the paid for subscriptions being made available at the time directly from us on the OS website (or any related OS domain).
Where you do this, our acceptance of your order will take place when your payment has been processed and we generate an acceptance email to you, at which point a subscription contract will come into existence and your subscription will start.
d. Prices and payment:
Subscription prices are displayed on our OS website and in the Licensed App.
The subscription price you pay will be the annual, monthly, or other price displayed at the time you order a subscription, for the subscription period you have selected. We will charge your credit card or debit card (or other billing method provided) at the time of checkout, and at the time of any agreed subscription renewal.
If your transaction cannot be processed, or your subscription fee is otherwise not paid in a timely manner, we reserve the right to cancel your subscription and/or suspend, disable, cancel or terminate your access to the Licensed App. You will be responsible for paying all past due amounts.
If you purchase an auto-renewing subscription, you agree that the details of your credit or debit card, or other billing method, will be retained by us and/or our authorised third party payment processor, solely for the purpose of processing your subscription payments. Please ensure that your billing information is correct to prevent your subscription from lapsing.
In certain circumstances your subscription fee may be refunded. (Please refer to paragraph 16). HOWEVER, EXCEPT AS STATED IN PARAGRAPH 16, OR REQUIRED BY APPLICABLE LAW, YOUR SUBSCRIPTION FEE IS NON REFUNDABLE. We reserve the right to issue refunds, credits, or discounts at our sole discretion. If we issue a refund, credit, or discount, we are under no obligation to issue the same or similar refund in the future.
e. Changes to the Subscription Prices:
Over time, we may have to increase (or make other changes) to subscription prices and so we reserve the right to do this at any time.
Any price changes will apply with immediate effect to new subscriptions and at the next renewal date for auto-renewing subscriptions.
You will not be charged any additional price part way through a subscription period. The price you pay when you purchase a subscription (or when your auto-renewing subscription last renewed) will apply for the duration of that subscription period, (even if we increase prices during that time
We will inform you of any price increase (or other changes) that we have introduced, which would be due to be applied automatically to your auto-renewing subscription at your forthcoming renewal date, within the renewal reminder notification (as described in paragraph 8b above) or by separate communication from us to you.
If you are happy to continue with your subscription at the new price, then you do not need to do anything.
If, however, you feel that because of the new subscription price, you would prefer not to continue with your subscription, you will need to actively cancel your subscription as described in paragraph 16 below.
If we do not hear anything from you, your subscription will automatically renew on the renewal date, at the new subscription price, for the relevant subscription period.
f. Currency, taxes and other transactional fees:
You will be charged in the currency displayed to you during the checkout process.
- Taxes: If you are a non-UK resident and/or paying in a currency other than British pounds sterling, you may have to pay applicable local taxes notified to you. Schedule C provides information for some countries but please check the position as OS will not be responsible for these taxes. All prices displayed in British Pounds Sterling include VAT.
- Other foreign currency transaction fees: If you pay in a different currency to that of your banking or credit provider, you may be charged a foreign currency transaction fee by them. OS will not be responsible for any foreign transaction fees that may be applied by certain banks and credit card companies in addition to the subscription price. Please check with your bank or credit card issuer if any such charges would apply to you.
g. Pricing errors:
It is always possible that, despite our best efforts, a pricing error may arise. If this does occur and:
- the subscription price displayed is lower than the correct price, we will either contact you before accepting your offer to give you the opportunity to buy the subscription at the correct price or reject your offer to buy a subscription;
- the subscription price displayed is higher than the correct price, we will confirm the correct price to you in the dispatch confirmation email, provide you with access to your subscription, and refund the difference to your credit card or debit card (depending on the payment method you used).
h. Service Provider Fees:
As a result of the access and use of the Licensed App by your device, your wifi, internet, mobile or other communication service provider may charge you additional fees for data usage, messaging and/or other wireless internet features. You are solely responsible for such fees and it is your responsibility to confirm with your service providers whether, and to what extent, any such fees apply to you.
9. PERMITTED USE OF THE LICENSED APP
This paragraph 9 sets out the licensing rights (and restrictions) which apply to Guest Users, Registered Users and Subscribers.
The licensing rights (and restrictions) which apply to Duke of Edinburgh Subscribers are set out in Schedule B.
a. Your Licence to use the Licensed App
We grant you a non-exclusive, limited, non-transferable, non-sublicensable, revocable, worldwide licence to access and use the Licensed App and its content solely for your own personal, non-commercial use, in compliance with the terms of this EULA.
For the avoidance of doubt, this licence allows you to download and print a reasonable amount of content from the Licensed App for personal use. However, if we conclude that the level of any map printing exceeds reasonable and fair usage and suggests that you may be sharing your account with others, or using the Licensed App for commercial purposes, we may immediately suspend or terminate your subscription or registered account
You may download the Licensed App onto a maximum of 5 devices, but you may only cache data offline on 1 device concurrently.
b. Restrictions on Use
You may NOT use the Licensed App for any commercial purpose.
If you would like to use any part of the content in the Licensed App for commercial purposes you will need to contact OS. This may be possible in some limited circumstances under an appropriate licence or other express written permission from us. Without obtaining such permission, any commercial use will amount to a breach of this EULA and an infringement of copyright and/or other intellectual property rights.
You must also NOT:
- resell, hire, lend or otherwise distribute the Licensed App for use by others;
- resell, hire, lend, modify, publish, share or otherwise distribute any content for use by others, except as expressly permitted by this EULA ;
- decipher, decompile, disassemble or reverse engineer any part of the Licensed App, except as permitted by law;
- bypass the built-in print function to increase the printable area of the content; or
- alter or remove any trade marks or the copyright or personal use notices appearing in/on the Licensed App or print-outs.
The restrictions set out in this paragraph 9(b) do not apply to you in respect of your own User Generated Content.
c. Procedure for sharing content from the Licensed App
The Licensed App includes a built-in sharing function which allows you share a link via email or message (including to your social media sites), which then allows direct access to the Licensed App to others to view as a Guest User. You must not email, upload to the internet, or otherwise communicate any Licensed App content, for access or use by others, except by using this built in sharing functionality.
We reserve the right to immediately withdraw your linking permission on your account if you do not comply with this paragraph 9(c). Where we exercise this right, we will email you to inform you of our action and the reason why.
d. Embedding routes from the Licensed App
Where permission for use has been granted via a separate agreement, the Licensed App allows you to access a built-in tool enabling you to obtain a code snippet for a public route displayed on the mapping that you can copy and paste to your external website to embed and display that route on your external site (the Embedded Route Tool and Embedded Routes).
You may only use the Embedded Route Tool and Embedded Routes provided that:
- you only display one Embedded Route per area of mapping;
- you do so in a way that is fair and legal and does not, nor is likely to, cause any damage to our reputation or take advantage of it;
- you do not misrepresent your relationship with us or suggest any form of association, approval or endorsement on our part where none exists;
- you do not do so in a way that is likely to give your users the impression that our content is yours;
- you do not create a frame or any other browser or border environment around the Licensed App;
- the site you link from does not contain content that is illegal or indecent, or infringes on any intellectual property rights or other rights;
- you ensure that for any Embedded Routes the Licensed App backdrop mapping, branding and copyright attribution statements provided by the Licensed App are displayed at all times and not removed, tampered with or replaced in any way.
We reserve the right to immediately suspend or disable any Embedded Routes on your account if you do not comply with this paragraph 9(d). Where we exercise this right, we will email you to inform you of our action and the reason why.
10. USER CONTENT
Users can create, contribute, upload, or share content (User Content) through various features of the Licensed App.
User Content may include, but is not limited to:
- Routes that you plot in the Licensed App (i.e. for your walks, runs, cycle rides, or other activities);
- GPS tracks, routes, timings and/or performance metrics which are automatically generated in the Licensed App when you select the ‘Record Activity’ feature;
- Location Photos/ videos,
- User profile photos and bio’s,
- Reviews, comments, descriptions, and other media or annotations;
- Location Pins;
- Real time / live inputs, such as reports of path conditions, obstacles, route changes, or other trail related issues.
a. User Responsibility and Liability for Content
You are entirely responsible for the User Content you submit to the Licensed App. Please ensure that you either own or have appropriate permission to contribute, upload and share any User Content, and that it does not include any Restricted Content as defined in paragraph 11 below.
You will be responsible to us for any losses, expenses or other costs incurred by us which are caused by you deliberately contributing any Restricted Content to the Licensed App.
b. Volume Limits on User Content
There may be limits on the amount and type of User Content you can upload to the Licensed App. For example:
Reviews: may be subject to a character limit to ensure clarity and relevance;
Photographs: may be subject to a numerical limit to help maintain quality and avoid excessive or irrelevant uploads.
You should avoid uploading multiple photographs that are not relevant to your route or activity, as this may affect the experience for other users and the overall quality of the Licensed App,
c. User Content Visibility
The Licensed App allows You to set the visibility of Your User Content, with options including ‘Private’ ‘Public’ and ‘Anyone with Link.’ These settings determine who else can view the content you upload or create.
Certain types of User Content have default visibility settings designed to balance privacy, safety, and the functionality of the app. In most cases, you can change the default visibility to suit your preferences. For example:
- Routes You Create / Save: These are private by default; but you may choose to share your planned or saved routes with others or make them public.
- Recorded Activity Data: Performance metrics and other data generated from your recorded activities (i.e. speed elevation, duration) are private by default, but you may choose to share this data with others or make it public. You may also export this data in a GPX format for your personal use.
- Location Pins: These pins showing points of interest to you are private by default. You may choose to share this data with others via the share function, but they can not be made Public.
- Community Alerts: When submitting live reports of path conditions, obstacles, route changes, or other trail-related issues, your location and alert information will be publicly visible in real time via the hazards and obstacles map layer. This functionality is designed to enhance safety and route planning and cannot be hidden.
- Profile Photos and Basic Information: These are always publicly visible to support transparency and community trust. You cannot make this information private.
While ‘Public’ content is intended for broad visibility and ‘Anyone with Link’ is intended for selective sharing, OS reserves the right to change the visibility of any User Content — including from ‘Public’ or ‘Anyone with Link’ to ‘Private’ — without notifying the creator, if we determine that the content is unsuitable for viewing by others. This may be done to maintain the quality, safety, and integrity of the Licensed App.
User Content which you mark / retain as private will only be made available to you personally (for the duration of your subscription to the Licensed App) and not to other users.
User Content created by Duke of Edinburgh Subscribers will not be made available to view or discover generally by other users who are not participating in the Duke of Edinburgh Award programme in order to maintain the privacy and safety of the participants.
d. Our rights in respect of User Content
Subject to paragraph 12,We do not claim any ownership of the intellectual property rights which arise/subsist in your User Content.
However, by submitting it to the Licensed App, you grant us a royalty-free, worldwide, non exclusive, perpetual, royalty free licence to use your User Content to:
- Host and display it in the Licensed App;
- Use, store, copy, reproduce, adapt and otherwise exploit it in any media, including marketing, promotion and advertising;
- Make your User Content available to third parties, for research and commercial purposes.
User Content which includes personal data (i.e. photos and bios) will only use in accordance with our Privacy Policy.You agree to waive any moral rights subsisting in your User Content.
11. RESTRICTIONS ON USER CONTENT / ONLINE SAFETY
We want OS Maps to be a safe, welcoming space for everyone to enjoy the outdoors. While the app isn’t specifically designed for children, we know that we have some younger users (in particular Duke of Edinburgh participants). To protect everyone, and to comply with the Online Safety Act 2023, we ask users not to upload or share any content that is illegal, harmful, or otherwise restricted under applicable laws; and we have put in place systems and processes to detect and respond to any such content.
a. Restricted Content
You must NOT create, contribute, upload or share any content that falls within the definition of Restricted Content.
Restricted Content includes, but is not limited to, content that:
- infringes copyright or any other intellectual property rights of a third party;
- includes an advertisement or promotional marketing;
- Includes fake or misleading reviews, or content intended to deceive others;
- is defamatory, malicious, misleading or discriminatory;
- is obscene, offensive or indecent, including content that depicts or implies full or partial nudity;
- is threatening, abusive, or insulting, including materials which is likely to stir up racial hatred; or otherwise likely to cause harm to others;
- includes political content;
- promotes or depicts firearms, munitions, or weapons;
- contains a virus or other harmful component.
- includes route data or location-based content that is not situated on permissible land, such as land without public access rights, private property without permission, or areas where access is restricted or prohibited.
- includes, or visibly/inadvertently exposes, personal information about you or a third party; (other than photos and descriptions about yourself that you choose to upload to your user profile) including but not limited to:
- home addresses,
- phone numbers or email addresses;
- vehicle registration plates;
- identity documents (e.g. passports, driving licences);
- financial information (e.g. bank details, credit card numbers);
- workplace details or confidential employment information;
- photos or videos that reveal private settings or identifiable individuals without consent;
- metadata or hidden data that may expose personal information.
- Promotes illegality or any form of criminal activity.
- Is unlawful, including but not limited to:
- Terrorism content
- Child sexual exploitation and abuse (CSEA) content
- Other illegal content as listed in Schedule 7 of the Online Safety Act 2023 (including offences such as threats to kill, assisting suicide, harassment, stalking, drug offences, weapons, human trafficking, sexual exploitation, fraud, and inchoate offences).
b. Proactive moderation technology and automatic removal of Restricted Content
To help reduce Restricted Content that may be present on the Licensed App, the uploading of User Content is monitored automatically by our content moderation tools. Any Restricted Content may be automatically blocked at the time of contribution, upload or sharing. It will be swiftly taken down when we become aware of its presence.
We use proactive technologies such as content identification technology, including:
- Key word matching to detect harmful or illegal language
- Image recognition tools to flag known illegal imagery
- Automated filters and algorithms to block uploads that breach our standard.
If your User Content is blocked automatically, you will receive an automated message to notify you.
In some instances of automatic removal, the content may be subsequently published in the Licensed App following a manual review and moderation, and in instances where the removal has been found to be unnecessary as the content does not breach content guidelines.
c. Reporting Procedure for harmful User Content
If you see something in the Licensed App that worries you—especially if it seems harmful or illegal—you can report it using the in-app Report button. This will ask you to select a category of why you feel this content should be removed.
OS will review all reports and complaints in line with our obligations under the Online Safety Act and:
- Aim to respond or provide an update within 7 working days;
- May (but are not obliged to) remove content;
- Escalate serious or complex issues to Ofcom or other authorities if needed
If you think your content was taken down unfairly, or your rights (like privacy or freedom of expression) weren’t respected, you can raise this with our service team by emailing OSMapsModeration@os.uk who will review your case.
We’re committed to keeping the app safe and fair for everyone, and we’ll always try to resolve issues quickly and consistently.
d. Other Moderation, Takedown and Enforcement
In addition to automatic content moderation, OS may, at any time, and in its absolute and sole discretion, remove any User Content from the Licensed App either in whole or in part. This includes (but without limitation) where the User Content:
- includes Restricted Content (as described in paragraph 11a above),
- breaches any laws, regulations, is subject to an injunction or other action by a third party;
- is irrelevant or not in keeping with the purpose, tone, themes or integrity of the Licensed App;
- is impacting the technical performance of the Licensed App;
- is generating complaints or concerns from other users or any third parties;
- amounts to duplication or multiplication (for example multiple photos attached to a route);
- is of poor quality, irrelevant or misleading, for example if images are blurry, or not clear in resolution, or otherwise inaccurate or misleading; or
- we believe should not be included / made available in the Licensed App for any other reason.
We may also set content to private or suspend accounts that repeatedly or seriously breach these terms.
Where we take action on any User Content we may (but are not obliged to) email the user who contributed it to inform them of our action and the reason why.
Where permissible by law, we may disclose your identity and any other necessary information to any third party who claims that any User Generated Content submitted by you constitutes a violation of their intellectual property or other legal rights.
e. Your rights under the Online Safety Act 2023
Under the Online Safety Act 2023, You may have the right to make a claim against OS for breach of contract if:
- we suspend or ban you from using the Licensed App in a way that breaches these terms; or
- we restrict access to any User Content you generate or upload to this Licensed App in a way that breaches these terms.
We are committed to applying our terms consistently and transparently. If you believe your rights have been infringed, you may raise a complaint through Make a complaint | Contact us | OS.
Please refer to our Reporting and Complaints Procedure for further details.
12. INTELLECTUAL PROPERTY IN THE LICENSED APP
Subject to paragraph 10(d) above (which recognises your ownership of your User Content), the copyright and all other intellectual property rights subsisting in the Licensed App and the content included within the Licensed App (including the mapping data and System Generated Content (as described in paragraph 13 below) are owned by OS and/or our licensors (including the Crown and other users of the Licensed App).
Please note that whilst you may print content from the Licensed App, and you will own the printed copies, this does not transfer the intellectual property rights in the underlying content.
All of the brand, product and/or service names used in the Licensed App are trade marks of OS or their respective third party holders and/or are protected by other intellectual property rights. A non-exhaustive list of OS’s trade marks can be found on our website. You are not permitted to use or reproduce any of our trade marks, brand, product or service names without our express permission in writing.
13. ACCURACY AND LIMITATIONS OF THE CONTENT AND FUNCTIONALITY OF THE LICENSED APP
THE DISCLAIMERS AND LIMITATIONS OF LIABILITY IN THIS PARAGRAPH 13 DO NOT APPLY TO YOUR NON-EXCLUDABLE RIGHTS, INCLUDING THOSE SET OUT IN PARAGRAPH 15 BELOW AND IN SCHEDULE C TO THIS EULA.
a. Types of content you will find in the Licensed App
The Licensed App includes a variety of content, including:
OS Content: Content which is created / owned by Ordnance Survey, including mapping data, walking and cycling routes and other proprietary materials;
Third Party Content: Content which has been created by, supplied and licensed to us by third parties. This includes mapping, route and other geospatial data, and visual assets such as Adobe Stock photography.
User Content: Content which is created, contributed, uploaded, or shared by users, as more particularly described in paragraph 10, which includes content generated automatically within the Licensed App when the Record Activity feature is used.
System-Generated Content: Content which is generated automatically by the Licensed App using built-in algorithms or logic, based on user inputs or interactions. This includes, for example, route quality score and automatically generated route suggestions (such as looped routes based on a user’s selected start point).
Partner Reward / Offer Codes: the Licensed App may include access to special offers, discounts, or rewards provided by third-party retailers.
b. Content Limitations / Disclaimer
We have taken reasonable steps to ensure that OS Content is as accurate and as up to date as possible. However, it is possible that this content may contain errors, be incomplete or become outdated over time. Routes may be affected by weather, terrain changes or and environmental factors.
Whilst we take care to work with reliable and authenticated third party contributors to provide you with content that will enhance your experience in the Licensed App, we can not make any guarantees as to the curation, verification, accuracy, completeness, reliability, feasibility, suitability or safety of any Third Party Content.
We do not manually curate, verify or guarantee the accuracy, completeness, reliability, feasibility, suitability or safety of any User Content, or System Generated Content. It is possible that this content may contain errors, be incomplete, or be out of date. The views expressed in such content are those of individual contributors or third party providers and not necessarily the views of Ordnance Survey.
Partner Rewards / Offer Codes will each have their own eligibility criteria and terms, which are set by the partner, including expiry dates, exclusions, or usage limits. It’s your responsibility to check these before making a purchase.
We cannot guarantee the ongoing supply of any Third Party Content, including certain points of interest and leisure route information, or of any specific Partner Rewards/Offer Codes, and we may alter the Third Party Content and Partner Rewards/Offer Codes we provide at any time.
Please see paragraph 15 which sets out the extent of our liability in respect of the content found in the Licensed App.
c. Your Responsibilities
We want you to enjoy using the Licensed App to explore the outdoors, discover new routes, and share your experiences. However, it's important to remember that the content delivered through the Licensed App is intended to support your adventures, not to replace your own judgment or safety planning. Please always be aware and remember the matters set out in this clause 13c.
- The Licensed app has not been developed to meet your individual requirements. Please check that the facilities and functions of the Licensed App (as described on the app stores and in our documentation) meet your requirements.
- The content delivered on the Licensed App is used at your own risk. It is not intended to amount to instructions or formal advice on outdoor activity, participation, difficulty levels, risk assessment or health and safety, on which you should rely. You should always exercise your independent judgment when using content from the Licensed App, particularly when using System Generated Content, and remain aware of your surroundings, physical capabilities and external conditions.
- For safe outdoor activity and navigation, you should always make your own risk assessment taking into consideration your personal experience, knowledge and capability; and the physical environment (including the weather and the terrain). We always recommend that you allow a reasonable margin for error. You should take particular care in poor visibility and other poor weather conditions.
- The content in the Licensed App is not intended to replace the information presented in your physical environment such as local hazard signage or the highway code and the Licensed App should not be relied on when this is in conflict.
- Any times shown for walking, running or cycling routes will be rough estimates. These estimates assume that you are reasonably fit and travelling on typical terrain in normal conditions. please make sure that you estimate your own route time making allowances for your own circumstances.
- When a route is first posted by a user, an initial quality rating may be automatically generated using built-in algorithms in the Licensed App. This rating is determined solely by factors such as the route name, quality of description, number of labelled waypoints, level of ascent and if circular. It is not based on user reviews. However, as users choose to follow the route and give a star rating themselves, their ratings will be consolidated into an overall average star rating. This rating is used to indicate the quality of the overall content and for the purposes of personalised suggestions and is not used in relation to the start rating or user reviews.
- When you use the “loop” function, the Licensed App will automatically generate a route that returns to your starting point using built in algorithms, available mapping data and routing logic. The ‘loop’ feature is designed to enhance convenience and exploration, but the auto generated route may not account for real-time conditions, such as temporary closures, terrain changes, restricted access or other environmental factors. We do not guarantee that any suggestive route is accurate, safe or appropriate for your own particular circumstances; and you must exercise your own judgement and take appropriate precautions when using any suggested routes.
- Coordinates are the coordinates of the destination of any route (whether on a map and/or through a description in words) where the route is created by the Licensed App in response to a request by you. Where the Licensed App enables you to do so, you may download these coordinates for your own personal non-commercial use. However, we cannot guarantee and we shall have no obligation to ensure that the Licensed App is configured to enable you to download the Coordinates.
14. AVAILABILITY OF THE LICENSED APP
THE DISCLAIMERS AND LIMITATIONS OF LIABILITY IN THIS PARAGRAPH 14 DO NOT APPLY TO YOUR NON-EXCLUDABLE RIGHTS, INCLUDING THOSE SET OUT IN PARAGRAPH 15 BELOW AND IN SCHEDULE C TO THIS EULA.
We cannot guarantee that the Licensed App will always be available or uninterrupted.
We will always try to notify users of downtime in advance. However, we may have to suspend, withdraw, discontinue or change all or any part of the Licensed App without notice where it is necessary to do so on an urgent basis, for example to comply with a legal requirement, or to conduct emergency maintenance to protect the security and integrity of the Licensed App.
In addition to the above, as we are constantly enhancing the Licensed App we reserve the right to suspend access in order to make technical adjustments, fix errors, improve features or make minor changes from time to time.
Some functionality of the Licensed App requires WIFI, internet, bluetooth and/or GPS coverage. Where the Licensed App or any of its features are unavailable due to issues with these networks, we are not liable for this loss of functionality. The Licensed App allows you to download the mapping and routes to use offline and we recommend you do this to overcome any problems with them being unavailable due to network issues.
We also recommend that you back up any content and data used in connection with the Licensed App, to protect yourself in case of problems with the Licensed App.
We do not guarantee that the Licensed App is available or accessible on all devices, WIFI, internet, bluetooth, mobile or other connections. You are responsible for ensuring that your device meets the minimum operating requirements.
We cannot guarantee that the Licensed App, or the servers that makes it available are free from viruses or bugs. It is your responsibility to implement any procedures and virus checks to satisfy your own requirements.
15. EXCLUSIONS AND LIMITATION OF LIABILITY
THE EXCLUSIONS AND LIMITATIONS OF LIABILITY IN THIS PARAGRAPH 15 DO NOT APPLY TO YOUR NON-EXCLUDABLE RIGHTS, INCLUDING THOSE SET OUT BELOW AND IN THE COUNTRY SPECIFIC SCHEDULES TO THIS EULA.
a. Non Excludable Rights:
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for fraud, fraudulent misrepresentation, death or personal injury caused by our negligence.
b. What to do if you experience a problem with the Licensed App
If you experience a problem with the Licensed App, or its digital content, please contact us via our Customer Services team here.
If we are satisfied that the Licensed App and/or its digital content is damaged, defective or incorrectly supplied, we will assist you to repair or replace the Licensed App together with your saved content, or give you the option to receive a full refund.
c. Exclusions of liability
Except in relation to your non-excludable rights, the Licensed App is provided to you "as is" and we make no representations, warranties or guarantees (express or implied) regarding availability, accuracy, completeness or currency of the Licensed App and its contents nor its suitability for any particular purpose.
We are not liable to you for any: (i) losses that were not foreseeable by both parties when you entered into EULA; and (ii) losses that were not caused by an act or omission of OS; whether in contract, in tort (including negligence), under any statute or otherwise under or in connection with this EULA and the provision and receipt of the Licensed App.
As set out in paragraph 9a, we only provide the Licensed App for personal and non-commercial use under this EULA. We have no liability to you for any loss of profit, loss of business, loss of goodwill or business reputation, loss of data, business interruption, or loss of business opportunity suffered by you whether in contract, in tort (including negligence), under any statute or otherwise under or in connection with this EULA which is related to any commercial or business use of the licensed app.
Third party websites linked to by us, or in any User Content are outside of our control and we accept no responsibility for their content or for the products or services they provide. Links or access to third party websites are for information purposes only and the appearance of those links should not indicate any endorsement by OS of the third party products or services.
Partner Reward / Offer Codes that are made available in the Licensed App are made available pursuant to agreements we enter into with third party retailers. These are offered as a benefit for and the enjoyment of our subscribers. Each offer will have its own eligibility criteria and terms, including expiry dates, exclusions, or usage limits which are set by the partner. It’s your responsibility to check these before making a purchase. We are not the seller of the product and any purchase you make using a reward or discount code is a direct transaction between you and the third-party seller. OS is not a party to that contract and is not responsible for the products, services, or fulfilment of any offer and we can not guarantee that any particular reward will be available. We do our best to keep offers up to date, but we can’t guarantee that a reward or discount will always be available or that it will work as expected. Offers may be withdrawn or changed at any time without notice. The inclusion of a third-party offer in the Licensed App doesn’t mean we endorse or guarantee the retailer or their products. If you experience any issues with a reward or discount, you will need to contact the retailer directly.
d. Limitations of liability
Subject to the above paragraphs, our total aggregate liability under or in connection with this EULA and the provision and receipt of the licensed app (whether in contract, tort (including negligence), under statute or otherwise) is as follows:
- If you have purchased a paid subscription to the Licensed App: it will be limited to the amount paid by you to us within the 12 month period immediately preceding your claim against us; or £75.00, (whichever is higher);
- If you are using a free version of the Licensed App: it will be excluded to the maximum extent permitted by law.
If defective digital content that we have supplied in connection with the Licensed App damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we may limit our liability to either repairing the damage or paying you compensation (subject to the cap above). However, we will not be liable for damage that you could have avoided by following our advice to apply an update to the Licensed App offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place any minimum system requirements advised by us.
e. Your responsibility
You will be responsible to us for any losses, expenses or other costs incurred by us which are caused by:
- your breach of this EULA or the third party additional terms set out in Schedule A;
- any unlawful, negligent (act or failure to act), or wilful misconduct by you in connection with your use of the Licensed App or any of the third party data contained on the Licensed App; and
- your misuse of our intellectual property rights or any third party intellectual property rights (e.g. the third party data contained in the Licensed App).
16. SUSPENSION, CANCELLATION AND TERMINATION OF THIS EULA AND THE CONTRACT BETWEEN US TERMINATION
a. Our right to terminate this End User Licence Agreement:
OS monitors use of the Licensed App.
In addition to our other termination rights set out in this EULA, we reserve the right to suspend, cancel and/or terminate your subscription and/or use of the Licensed App, on written notice to you, at any time if we reasonably suspect that you have failed to comply with any of the terms and conditions set out in this EULA.
b. Your right to cancel as a Guest User, Registered User or Duke of Edinburgh Subscriber
If you are using the Licensed App as a Guest User, Registered User or Duke of Edinburgh Subscriber, you may immediately terminate this EULA at any time without notice to us by ceasing to use the Licensed App.
c. Your right to cancel a paid subscription which has been purchased via an in app purchase from a third party app store
Where you purchased a subscription of any nature through a third party app store you can only cancel that subscription though the app store and in accordance with their terms.
d. Your right to cancel subscriptions which have been purchased online via the OS Website
Where you purchased a subscription through the OS website you have the following cancellation rights:
- Your right to cancel a paid for subscription for change of mind:
If you purchased a paid subscription, and you change your mind within 14 days of the initial purchase date, you may cancel and seek a full refund of the subscription fee, provided that you do not use the Licensed App during this 14 day period.
- Your right to cancel your auto-renewing subscription for no reason:
If you purchased an auto-renewing subscription, you may cancel:
- at any time up until 2 working days prior to the expiry of the existing subscription period; whereupon you will still be entitled to use the Licensed App until the end of the subscription period you have paid for, but you will not be charged at the renewal date, and your access to the full content and functionality of the Licensed App permitted by your subscription will cease at that time;
- up to 14 days after the day on which your subscription renewed, (provided you do not use the Licensed App during this 14 day period). If your renewal payment has already been taken prior to cancellation, this will be refunded to the bank / credit card used to take the payment.
Please note that:
- subject to the above, you are not entitled to any refund for the remaining period of any paid for subscription period if you decide to stop using the Licensed App before the end of that paid-for subscription period.
- if you do not cancel within the timeframe permitted you will be charged at the beginning of each billing term of your subscription (via the billing method you have provided to us) and your subscription will automatically roll on.
- Your right to cancel during a free trial subscription:
If you register for a free trial subscription which offers free access to the full content and functionality for a specified period of time before starting a paid subscription, you may cancel the subscription at any time up until 2 working days prior to the expiry of the free trial period. Your trial subscription will then cease at the end of the specified period and you will incur no charge. However, if you do not cancel during the trial period, your paid subscription will start once the trial period ends.
e. Procedure for cancelling any subscriptions which have been purchased online via the OS website
- If you are exercising your right to cancel your subscription within 14 days of the initial purchase date as referred to in paragraph 16(d) above, You should contact the OS Customer Services Centre here and they will then be able to action your refund.
- If you are exercising your right to cancel an auto-renewing subscription or a free trial subscription (as referred to in paragraph 16(d) above, the best way of doing this is to use the ‘cancel subscription’ option found here https://osmaps.com/account/subscription within the Licensed App. For subscriptions purchased via the mobile app store, you should access your app store settings > subscription to cancel directly.
Please refer to our FAQ’s https://osmaps.com/help?categoryId=accountsAndSubscriptions&itemId=15 if you need further guidance. You may also contact the OS Customer Services Centre who will cancel the subscription on your behalf.
17. CONTRACTS (RIGHTS OF THIRD PARTIES) ACT 1999
Both Ordnance Survey Limited, and Ordnance Survey Leisure Limited enjoy the benefit of, and may enforce the terms of, this EULA. Otherwise, with the exception of the parties listed below, a person who is not a party to this EULA has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce or enjoy the benefit of any term of this EULA:
Mapbox Inc., a Delaware corporation whose address is at 1714 14th Street, NW, Rear Entrance, Washington, DC 20009 (Mapbox); and Apple Inc., a California corporation with its principal place of business at One Infinite Loop, Cupertino, California, 95014, USA (Apple) shall be entitled to enforce this EULA under the Contracts (Rights of Third Parties) Act 1999.
18. SMARTMAP
A Smart Map is an OS paper map which contains a code which can be used to download a free digital map for use within the mobile app version of the Licensed App. You can redeem your code at any time up to 1 year after purchase of the Smart Map by visiting the following url: http://os.uk/redeem. Where you have purchased a SmartMap and revealed the code, we will be unable to accept return of the SmartMap for change of mind nor will we be able to offer a refund for change of mind. This does not affect your statutory rights.
19. GENERAL
You shall comply with all applicable foreign and local laws and regulations which apply to your use of the Licensed App in whatever country you are physically located, including without limitation, consumer law and export control laws and regulations.
We will not be responsible for any breach of this EULA caused by circumstances beyond our reasonable control.
You may not assign, sub-license, share or otherwise transfer any of your rights under this EULA, except as expressly permitted by this EULA.
If any provision of this EULA is found to be invalid or unenforceable by any court or other authority having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of this EULA, which shall remain in full force and effect and will not in any way be impaired. If any provision of this EULA is found to be invalid or unenforceable but would be valid or enforceable if some part of the provision were deleted, or the period of the obligation reduced in time, or the range of activities or area covered reduced in scope, the provision in question will apply with the minimum modifications necessary to make it valid and enforceable.
We expressly disclaim all warranties, conditions, statutory rights and implied terms that we are able to exclude under applicable law. Certain jurisdictions do not allow for the exclusion of certain warranties. To the extent such exclusions are specifically prohibited by applicable law, some exclusions may not apply to you.
The waiver on a particular occasion by either party of rights under this EULA does not imply that other rights will be waived.
No delay in exercising any right under this EULA shall constitute a waiver of such right.
This EULA forms the entire agreement between you and us and supersedes any other communications or advertising with respect to OS Maps.
This EULA will be governed by English law and both OS and you submit to the exclusive jurisdiction of the English courts.