Accessibility statement for shop.ordnancesurvey.co.uk

This website is run by Ordnance Survey. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• Increase the browser font size to its largest setting without the text spilling off the screen
• Navigate most of the website using just a keyboard
• Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

• The custom made map section is not fully keyboard accessible
• The checkout process cannot be completed in Microsoft Internet Explorer 11
• Some PDF documents are not fully accessible to screen reader software
• The keyboard focus indicator is not consistent on some elements
• Some buttons and labels have insufficient text contrast
• The purpose of some graphical elements may be unclear

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, then please contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Ordnance Survey is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Perceivable - information and user interface

• Images on some pages do not always have suitable image descriptions. Users of assistive technologies may not have access to information conveyed in images. This fails WCAG 2.1 success criterion 1.1.1 (Non-text Content)
• Some iframes do not have title attributes, preventing users from identifying their contents. This fails WCAG 2.1 success criterion 1.1.1 (Non-text Content)
• Some form elements do not have associated labels, which may make some form inputs difficult to identify and navigate. This fails WCAG 2.1 success criterion 1.1.1 (Non-text Content)
• Some headings are not displayed in a logical order. This fails WCAG 2.1 success criterion 1.3.2 (Meaningful Sequence)
• Some pages have poor colour contrast. This fails WCAG 2.1 success criterion 1.4.1 (Use of Colour)

Operable - user interface and navigation

• Some page elements cannot be reached by keyboard users. This fails WCAG 2.1 success criterion 2.1.1 (Keyboard)
• Some pages have duplicate titles. This may make it difficult for users to orient themselves and find the right content. This fails WCAG 2.4.2 success criterion (Page Titled)
• Some elements lose visible focus, when accessed via the keyboard, which can make it hard for some users to see where they are on the page. This fails WCAG 2.1 success criterion 2.4.7 (Focus Visible)

Understandable - information and user interface

• One page is not identifying the language used, which may cause issues for some users. This fails WCAG 2.1 success criterion 3.1.1 (Language of Page)
• Some pages produce pop-up windows without warning the user first. This may not be apparent to some users and may cause confusion. This fails WCAG 2.1 success criterion 3.2.1 (On Focus)

Robust content and reliable interpretation

• Some pages have JavaScript and HTML errors which may cause issues for some users with assistive technologies. This fails WCAG 2.1 success criterion 4.1.1 (Parsing)
• Some features use inappropriate code in their construction. This may cause issues for some users. This fails WCAG 2.1 success criterion 4.1.2 (Name, Role, Value)

Content that’s not within the scope of the accessibility regulations

Some of our PDFs are essential to providing our services. For example, we have PDFs with information on how users can use GPS devices. Where possible, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix https://www.ordnancesurvey.co.uk/documents/250k-raster-legend.pdf.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Departments and agencies are urgently fixing content which fails to meet the Web Content Accessibility Guidelines version 2.1 AA standard. We will update this page when issues are fixed.

Preparation of this accessibility statement

This statement was prepared on 18 November 2020. It was last reviewed on 18 November 2020.

This website was last tested on 13 November 2020. The test was carried out in-house by Ordnance Survey.

The entire website was tested using an automated test tool. In addition, seven pages were identified, based on their function and the traffic they receive. These pages were then tested using various test tools and then manually tested to Web Content Accessibility Guidelines V2.1 level A and level AA.