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Locating and helping the vulnerable

Dumfries and Galloway Council and NHS have developed an Persons at Risk Database to protect vulnerable people. It displays critical information on OS base mapping.

Dumfries and Galloway Council, in partnership with NHS Dumfries and Galloway, developed an award winning Persons at Risk Database (PARD) to prioritise and protect the vulnerable. By overlaying critical information on OS base mapping, PARD has saved time and lives.

What were the challenges?

The excellent system was able to pinpoint the location of vulnerable people during the bad weather. It meant that staff were able to identify the support these people required and deploy resources based on their individual needs.

Gavin Stevenson, Chief Executive, Dumfries and Galloway Council

Preparing for and responding to disasters is one of the most critical functions for public service organisations. How could Dumfries and Galloway Council develop a way of ensuring those responding to crises knew exactly where to focus their resource?

The council and the NHS have a different understanding and definition of vulnerability, complicating work with the Emergency Services. How could accurate and sensitive records of vulnerable citizens be shared between the LA, the NHS and Emergency Services?

Dumfries and Galloway is a large, rural area. How could services manage and respond to events quickly and efficiently?

What was the solution?

Dumfries and Galloway Council developed the Persons at Risk Database (PARD), setting up a data sharing agreement with public sector partners and establishing a single definition of vulnerability. By layering the managed vulnerability information over accurate mapping, provided as part of the One Scotland Mapping Agreement (OSMA), PARD allowed resilience organisations quickly and effectively to identify potential risk, and to act accordingly.

What were the outcomes?

  • PARD has been so successfully deployed that work is underway to explore whether it can be scaled up to a national resilience solution.
  • One definition of vulnerability within Dumfries Galloway.
  • A highly effective tool for planning and responding to emergency events.
  • Emergency Services can now act more quickly than ever and target their resources effectively. Response analysis that used to take hours can now be done in minutes.
  • The tool has won a number of awards:
    • Emergency Planning Society 'Initiative of the Year' award 2015.
    • Scottish Public Service Awards 'Digital Public Services Award' 2015.
    • COSLA 'Delivering Excellence' Award 2016.

The products used

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