Telephone Broadband WAN contract (FOI241257)

Thank you for your email of 29 July 2024, requesting information from Ordnance Survey in accordance with the Freedom of Information Act (FOIA) 2000, as set out in the extract below:

“Contract 1 - Telephony/Voice Services (Analogue, ISDN VOIP, SIP, Cloud)

1. Telephony/Voice Services Provider- Please can you provide me with the name of the supplier for each contract.

2.Telephony/Voice Services Spend – Please can you provide me with the annual spend

3. Telephony/Voice Services - Contract Renewal Date- please provide day, month and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers

4. Telephony/Voice Services - Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.

5. Telephony/Voice Services - Type of Lines - Please can you split the type of lines and users per each supplier? PSTN, Analogue, SIP, ISDN, VOIP, Cloud

6. Telephony/Voice Services Number of Lines / Channels / SIP Trunks/ Cloud based users- Please can you split the number of lines per each supplier? SIP trunks/connections, PSTN, Analogue, ISDN

Contract 2 - Incoming and Outgoing of call services.

7. Minutes/Landline Provider- Supplier’s name (NOT Mobiles) if there is no information available, please can you provide further insight into why?

8. Minutes/Landline Contract Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract.

9. Minutes Landline Monthly Spend- Monthly average spend on calls for each provider. An estimate or average is acceptable. If SIP services, please provide me with the cost of services per month.

10. Minutes Landlines Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.

11. Number of Extensions- Please state the number of telephone extensions the organisation currently has. An estimate or average is acceptable.

Contract 3 - The organisation's broadband provider.

12. Broadband Provider- Supplier’s name if there is not information available, please can you provide further insight into why?

13. Broadband expiry l Date- please provide day, month, and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the expiry dates up into however many suppliers

14. Broadband Annual Average Spend- Annual average spend for each broadband provider. An estimate or average is acceptable.

Contract 4 - Contracts relating to Wide Area Network [WAN] services, this could also include HSCN network services.

15. WAN Provider- please provide me with the main supplier(s) if there is no information available, please can you provide further insight into why?

16. WAN Contract expiry Date- please provide day, month, and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the expiry dates up into however many suppliers

17. Contract Description: Please can you provide me with a brief description for each contract

18. The number of sites: Please state the number of sites the WAN covers. Approx. will do.

19. WAN Annual Average Spend- Annual average spend for each WAN provider. An estimate or average is acceptable.

20. For each WAN contract can you please provide me with information on how this was procured, especially around those procurement that used frameworks, please provide me with the framework reference.

21. Internal Contact: please can you send me their full contact details including contact number and email and job title for all the contracts above.”

I confirm that Ordnance Survey does hold some of the information that you have requested and this is set out in this Information spreadsheet (xlsx). Where the information is not held or is exempt from disclosure this is stated in the spreadsheet and the exemption is explained in further detail below.

Section 40(2) (Personal Information)

The information you requested relating to the full contact details for the person responsible for the contract is exempt from disclosure under section 40(2) (personal information) of the FOI Act, as the information constitutes personal data. Section 40(2) provides that personal data is exempt information if one of the conditions set out in section 40(3) is satisfied. In our view, disclosure of this information would breach the data protection principles contained in the General Data Protection Regulations and Data Protection Act 2018.

In reaching this decision, we have particularly considered:

• the reasonable expectations of the employees: given their positions, Ordnance Survey considered that none of the individuals would have a reasonable expectation that their personal data would be disclosed;
• the consequences of disclosure; and
• any legitimate public interest in disclosure.

Section 40(2) is an absolute exemption and therefore not subject to the public interest test.

Section 16 (information and assistance)

Under the duty to provide information and assistance in accordance with section 16 of FOIA, we can provide the following information which may assist you in this matter. 

You can find out information in relation to our procurement process on our website in our procurement pages, where there is also a ‘contact us’ form.