Customer support and resources
Access resources for address and property enquiries, help using OS data products, and support for your orders and account
How can we help?
Use the links below to quickly access popular resources.
Data product support
Access support and resources to help get you started using OS data.
OS Data Hub support
Manage your OS Data Hub account and read guidance to help you start using OS data for your project.
Premium data support
Access technical support for OS premium data products such as AddressBase, OS MasterMap and more.
Open data support
Read technical specifications, getting started guides and supporting information for our OpenData products.
API tutorials
Follow our step-by-step guides to learn how to develop solutions with our APIs.
Data toolkits
Access tools such as the coordinate transformation tool, XML file resources and GeoDataViz toolkit.
Product refresh dates
Update frequencies for OS digital mapping products, including OS Mastermap Topography Layer.
Account support
Access links to support for your OS Maps account or your Partner Portal account. If you're a PSGA member and need Principal Contact information, contact us today.
OS Maps account and subscription support
Browse frequently asked questions and answers about your OS Maps account and subscription.
Partner account support
This links to a secure area (Partner Portal) which requires a login. Manage your account or find your account manager contact details.
PSGA Principal Contact enquiry
If your organisation is already a member of the Public Sector Geospatial Agreement (PSGA) find out who your Principal Contact is.
Orders support
Find help for your OS shop order, learn the different ways you can pay OS, and access support for OS Orders for commercial users.
OS Shop order support
Find answers to questions we're frequently asked about ordering through the OS Shop.
How to pay OS
How to pay us online – by debit card, credit card, BACS payment, or cheque.
OS Orders support and user guide (PDF)
OS Orders user guide, troubleshooting and answers to frequently asked questions.
Support for our customers
Find the support you need, from mapping resources for the general public to Public Sector Geospatial Agreement (PSGA) information and commercial enquiries.
Enquiries for general public
Access mapping information for a range of topics such as property boundaries, planning application maps, election maps, and more.
Government and public sector support
From getting started with OS data and services through to advanced specialist geospatial analysis and visualisation.
OS Partner support
Existing OS Partners can access a range of support including licensing guidance, product support, account help and much more.
Utilities and telecoms support
For help with a premium product or technical support enquiries, contact our account managers; or sample our OS data technical spotlight content.
International team contacts
Learn how the international geospatial team can help you use geospatial data to improve your nation.
Developer support
Developer support resources are available to all users, providing guidance managing your OS data account and your mapping projects.
