Skip to content

Telephony, communications and contact centre information

This Freedom of Information request asks for details about our telephony, communications and contact centre contracts.

Request for information - Ref No: FOI19987


Thank you for your email of 20 March 2019 requesting information from Ordnance Survey in accordance with the Freedom of Information Act (FOIA) 2000, as set out in the extract below:   

  1. Who is the manufacturer of the following solutions installed within your organisation please? (for example Avaya, Cisco, Mitel etc)? a. Telephony b. Unified Communications (Presence, Messaging, Video, Screen Sharing, Web collaboration) c. Contact centre  
  2. Which company supports the solution(s) for the organisation?  
  3. What is the duration of the contract? (start date and end date)  
  4. What is the typical budget spend on telephony, unified comms and contact centre?  
  5. Who in the organisation is responsible for telephony, unified communications and contact centre?

Our response

I confirm that Ordnance Survey does hold the information you have requested.  

Taking each request in turn, I confirm the following: 

1. MANUFACTURER Cisco                          Microsoft, Intercall, LogMeln Cisco                         
2. COMPANY THAT SUPPORTS THE SOLUTION Computacenter (UK) Ltd                              OS deals directly with the manufacturer Computacenter (UK) Ltd                             
3. CONTRACT DURATION 2 years (1 January 2019 to 31 December 2021) Annual                                                         2 years (1 January 2019 to 31 December 2021)
4. BUDGET £38,727 £30,000 £17,412

Internal review

Your enquiry has been processed according to the Freedom of Information Act (FOIA) 2000.  If you are unhappy with our response, you may request an internal review with our Internal Review Officer by contacting them, within two months of receipt of our final response to your Freedom of Information (FOI) request, as follows:

Internal Review Officer
Customer Service Centre
Ordnance Survey
Adanac Drive
SO16 0AS

Contact us via our FoI form

Please include the reference number above. You may request an internal review where you believe Ordnance Survey has:

  • Failed to respond to your request within the time limits (normally 20 working days)
  • Failed to tell you whether or not we hold the information
  • Failed to provide the information you have requested
  • Failed to explain the reasons for refusing a request
  • Failed to correctly apply an exemption or exception

The Internal Review Officer will not have been involved in the original decision. They will conduct an independent internal review and will inform you of the outcome of the review normally within 20 working days, but exceptionally within 40 working days, in line with the Information Commissioner’s guidance.

The Internal Review Officer will either: uphold the original decision, provide an additional explanation of the exemption/s applied or release further information, if it is considered appropriate to do so.

Appeal to Information Commissioner›s Office (ICO)
If, following the outcome of the internal review you remain unhappy with our response, you may raise an appeal, within three months of receiving our response, with the Information Commissioner’s Office.

Further information can be found on the ICO website ( under ‘Report a concern’ or you may wish to call the ICO helpline on 0303 123 1113.