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Local area network contracts

This Freedom of Information request asks for details about our local area network contracts.

Request for information - Ref No: FOI19875

Request

Thank you for your email of 11 January 2019, requesting information from Ordnance Survey in accordance with the Freedom of Information Act (FOIA) 2000, as set out in the extract below:

Please can you send me the organisation’s Local Area Network (LAN) contract, which may include the following:

  • Support and Maintenance- e.g. switches, router, software etc
  • Managed- If this includes services than just LAN.
  1. Contract Type: Managed or Maintenance
  2. Existing Supplier: Who is the current supplier?
  3. Annual Spend for each supplier: What is the annual average spending on the supplier above? If there is more than one supplier please split the annual averages spend for each supplier.
  4. Number of Users: Please can you provide me with the number of users this contract covers. Approximate number of users will also be acceptable.
  5. Number of Sites: The number of sites, where equipment is supported by each contract.
  6. Hardware Brand: What is the hardware brand of the LAN equipment?
  7. Contract Description: Please provide me with a brief description of the overall contract.
  8. Contract Duration: What is the duration of the contract is and can you please also include any extensions this may include.
  9. Contract Expiry Date: When does the contract expire?
  10. Contract Review Date: When will the organisation is planning to review the contract?
  11. Responsible Officer: Contact details including name, job title, contact number and email address?

If the LAN maintenance is included in-house please include the following information:

  1. Hardware Brand: What is the hardware brand of the LAN equipment?
  2. Number of Users: Please can you provide me with the number of users this contract covers. Approximate number of users will also be acceptable.
  3. Number of Sites: Estimated/Actual number of sites the LAN covers.
  4. Responsible Officer: Who within the organisation is responsible for LAN please provide me with contact details including name, job title, contact number and email address?

If the contract is managed by a 3rd party e.g. Can you please provide me with

  1. Existing Supplier: Who is the current supplier?
  2. Number of Users: Please can you provide me with the number of users this contract covers. Approximate number of users will also be acceptable.
  3. Number of Sites: Estimated/Actual number of sites the LAN covers.
  4. Contract Type: Managed, Maintenance, Installation, Software
  5. Hardware Brand: What is the hardware brand of the LAN equipment?
  6. Contract Description: Please provide me with a brief description of the overall contract.
  7. Contract Duration: What is the duration of the contract is and can you please also include any extensions this may include.
  8. Contract Expiry Date: When does the contract expire?
  9. Contract Review Date: When will the organisation is planning to review the contract?
  10. Responsible Officer: Who within the organisation is responsible for each of these contract(s) please provide me with contact details including name, job title, contact number and email address?

Our Response

I confirm that Ordnance Survey does hold some of the information you have requested. Where the information is not held or exempt from disclosure this is stated. Taking each request in turn, I confirm the following:-

Part 1

1. Contract Type: Managed or Maintenance

Managed

2. Existing Supplier: Who is the current supplier?

Computacenter (UK) Ltd

3. Annual Spend for each supplier: What is the annual average spending on the supplier above? If there is more than one supplier please split the annual averages spend for each supplier.

£86,000 (excluding VAT). This figure relates only to the LAN aspect of the contract.

4. Number of Users: Please can you provide me with the number of users this contract covers. Approximate number of users will also be acceptable.

1,500

5. Number of Sites: The number of sites, where equipment is supported by each contract.

2

6. Hardware Brand: What is the hardware brand of the LAN equipment?

CISCO

7. Contract Description: Please provide me with a brief description of the overall contract.

BreakFix Contract

8. Contract Duration: What is the duration of the contract is and can you please also include any extensions this may include.

3 years (plus 1 year)

9. Contract Expiry Date: When does the contract expire?

Q3 2021

10. Contract Review Date: When will the organisation is planning to review the contract?

Q4 2020

11. Responsible Officer: Contact details including name, job title, contact number and email address?

I confirm the job title for the persons responsible for the contract is the Supplier Relationship Manager.

The information relating to the contact name, contact number and direct email address is held by Ordnance Survey but is exempt from disclosure under section 40(2) (personal information) of the FOI Act, as the information constitutes personal data.

Section 40(2) provides that personal data is exempt information if one of the conditions set out in section 40(3) is satisfied. In our view, disclosure of this information would breach the data protection principles contained in the General Data Protection Regulations and Data Protection Act 2018

In reaching this decision, we have particularly considered:

  • the reasonable expectations of the employees: given their positions, Ordnance Survey considered that none of the individuals would have a reasonable expectation that their personal data would be disclosed;
  • the consequences of disclosure; and
  • any legitimate public interest in disclosure.

Section 40(2) is an absolute exemption and therefore not subject to the public interest test.

Part 2

If the LAN maintenance is included in-house please include the following information:

1. Hardware Brand: What is the hardware brand of the LAN equipment.

CISCO

2. Number of Users: Please can you provide me with the number of users this contract covers. Approximate number of users will also be acceptable.

1500

3. Number of Sites: Estimated/Actual number of sites the LAN covers.

2

4. Responsible Officer: Who within the organisation is responsible for LAN please provide me with contact details including name, job title, contact number and email address?

I confirm the day to day LAN maintenance is managed by the IS Service Delivery Manager for Ordnance Survey.

The information relating to the contact name, contact number and direct email address is held by Ordnance Survey but is exempt from disclosure under section 40(2) (personal information) of the FOI Act, as the information constitutes personal data, as detailed in our response to part 1, question 11.

Any other maintenance is managed by Computacenter (UK) Ltd under the Service Legal Agreement.

Part 3

If the contract is managed by a 3rd party e.g. Can you please provide me with:-

Existing Supplier: Who is the current supplier

Number of Users: Please can you provide me with the number of users this contract covers. Approximate number of users will also be acceptable.

Number of Sites: Estimated/Actual number of sites the LAN covers.

Contract Type: Managed, Maintenance, Installation, Software

Hardware Brand: What is the hardware brand of the LAN equipment?

Contract Description: Please provide me with a brief description of the overall contract.

Contract Duration: What is the duration of the contract is and can you please also include any extensions this may include.

Contract Expiry Date: When does the contract expire?

Contract Review Date: When will the organisation is planning to review the contract?

Responsible Officer: Who within the organisation is responsible for each of these contract(s) please provide me with contact details including name, job title, contact number and email address?

To clarify, Ordnance Survey considers you are referring to a third party as someone other than Ordnance Survey and Computacenter (UK) Ltd. We therefore confirm that the contract is not managed by a third party but by Computacenter (UK) Ltd and the day to day operations by Ordnance Survey.

Please refer to the responses provided above.

Internal Review

Your enquiry has been processed according to the Freedom of Information Act (FOIA) 2000. If you are unhappy with our response, you may request an internal review with our Internal Review Officer by contacting them, within 40 working days of receipt of our final response to your FOI request as follows:

Internal Review Officer
Customer Service Centre
Ordnance Survey
Adanac Drive
Southampton
SO16 0AS

Contact us via our FoI form

Please include the reference number above. You may request an internal review where you believe Ordnance Survey has:

  •  Failed to respond to your request within the time limits (normally 20 working days)
  • Failed to tell you whether or not we hold the information
  • Failed to provide the information you have requested
  • Failed to explain the reasons for refusing a request
  • Failed to correctly apply an exemption or exception

The Internal Review Officer will not have been involved in the original decision. They will conduct an independent internal review and will inform you of the outcome of the review normally within 20 working days, but exceptionally within 40 working days, in line with the Information Commissioner’s guidance.
The Internal Review Officer will either: uphold the original decision, provide an additional explanation of the exemption/s applied or release further information, if it is considered appropriate to do so.

Appeal to Information Commissioner's Office (ICO)
If, following the outcome of the internal review you remain unhappy with our response, you may raise an appeal, within three months of receiving our response, with the Information Commissioner’s Office.

Further information can be found on the ICO website (ico.org.uk) under ‘Report a concern’ or you may wish to call the ICO helpline on 0303 123 1113.