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Number of requests for information (FOI211038)

This Freedom of Information request asks the total number of SARs, FOI's, complaints and ministerial correspondence received by OS.

Request for information - Ref No: FOI211038


Thank you for your email of 21/09/2021, using our on-line form, requesting information from Ordnance Survey in accordance with the Freedom of Information Act (FOIA) 2000, as set out in the extract below:

“I am writing to you under the Freedom of Information Act 2000 to request the following information from Ordnance Survey to information disclosures. Please may you provide me with:

  • The total number of Subject Access Requests received between 01/04/2020 – 31/03/2021
  • The total number of Freedom of Information (or EIR) requests received between 01/04/2020 – 31/03/2021
  • The total number of Complaints logged between 01/04/2020 – 31/03/2021
  • The total number of Ministerial Correspondence received between 01/04/2020 – 31/03/2021

Finally, can you confirm the software application used to track these requests, i.e. eCase, iCasework, Cyclops, Excel, etc.”

Our response

I confirm that Ordnance Survey does hold the information you have requested, please see the table below:-

Type of request received Total number received between 1/4/2020 - 31/3/2021 Software Application used to track the requests
Subject Access Requests 5 Excel
Freedom of Information Requests 59 Excel
Complaints 3993 Microsoft Dynamics
Ministerial Correspondence 11 Microsoft Dynamics and Excel

As we publish the number of Freedom of Information requests and Environmental Information requests received over the last three years on our website here: Information requests performance | Governance ( we consider this information to be exempt from disclosure under Section 21 of the FOIA, that is because the information is reasonably accessible to you, however for ease of reference on this occasion we have provided the information in the table above.  

Internal review

Your enquiry has been processed according to the Freedom of Information Act (FOIA) 2000. If you are unhappy with our response, you may request an internal review with our Internal Review Officer by contacting them, within two months of receipt of our final response to your Freedom of Information (FOI) request, as follows:

Internal Review Officer
Customer Service Centre
Ordnance Survey
Adanac Drive
SO16 0AS

Contact us via our FoI form

Please include the reference number above. You may request an internal review where you believe Ordnance Survey has:

  • Failed to respond to your request within the time limits (normally 20 working days)
  • Failed to tell you whether or not we hold the information
  • Failed to provide the information you have requested
  • Failed to explain the reasons for refusing a request
  • Failed to correctly apply an exemption or exception

The Internal Review Officer will not have been involved in the original decision. They will conduct an independent internal review and will inform you of the outcome of the review normally within 20 working days, but exceptionally within 40 working days, in line with the Information Commissioner’s guidance.

The Internal Review Officer will either: uphold the original decision, provide an additional explanation of the exemption/s applied or release further information, if it is considered appropriate to do so.

Appeal to Information Commissioner’s Office (ICO)
If, following the outcome of the internal review you remain unhappy with our response, you may raise an appeal, within three months of receiving our response, with the Information Commissioner’s Office.

Further information can be found on the ICO website ( under ‘Report a concern’ or you may wish to call the ICO helpline on 0303 123 1113.