Here we've published statistics showing our performance in handling Freedom of Information requests and Environmental Information Regulations requests over the last three years.
Information requests performance
Find statistics showing how we've performed when responding to information requests
Information requests performance in 2023
The table below shows headline statistics for the Freedom of Information requests we received from 1 January to 31 December 2023:
- We've responded to 99% of requests on time - that's one request that we did not respond to within the 20-working-day statutory deadline.
- We've received six requests for internal review.
- We didn't receive any Environmental Information Regulations requests.
| 2023 | Q1 | Q2 | Q3 | Q4 | Total | |
| Requests received | Number received | 15 | 25 | 28 | 32 | 100 |
| Number still being processed | 0 | 0 | 0 | 1 | 1 | |
| Number withdrawn | 0 | 0 | 0 | 0 | 0 | |
| Responses provided | Number completed on time | 15 | 25 | 28 | 31 | 99 |
| Number overdue | 0 | 0 | 0 | 1 | 1 | |
| Number clarified (stop clock) | 1 | 3 | 0 | 2 | 6 | |
| Information provided | Full disclosure | 5 | 5 | 3 | 7 | 20 |
| Part disclosure | 6 | 11 | 15 | 15 | 47 | |
| Information not held | 3 | 5 | 5 | 5 | 18 | |
| Refused in full | 1 | 4 | 5 | 4 | 14 |
Information requests performance in 2022
The table below shows headline statistics for the Freedom of Information requests we received from 1 January to 31 December 2022:
- We've responded to 100% of requests on time - that's within the 20-working-day statutory deadline.
- We've received three requests for internal review.
- We didn't receive any Environmental Information Regulations requests.
| 2022 | Q1 | Q2 | Q3 | Q4 | Total | |
| Requests received | Number received | 15 | 11 | 20 | 25 | 71 |
| Number still being processed | 0 | 0 | 0 | 0 | 0 | |
| Number withdrawn | 0 | 1 | 1 | 0 | 2 | |
| Responses provided | Number completed on time | 15 | 11 | 20 | 25 | 71 |
| Number overdue | 0 | 0 | 0 | 0 | 0 | |
| Number clarified (stop clock) | 0 | 0 | 1 | 1 | 2 | |
| Information provided | Full disclosure | 1 | 2 | 5 | 7 | 15 |
| Part disclosure | 12 | 3 | 7 | 9 | 31 | |
| Information not held | 1 | 3 | 2 | 6 | 12 | |
| Refused in full | 1 | 2 | 5 | 2 | 10 |
Information requests performance in 2021
The table below shows headline statistics for the Freedom of Information requests we received from 1 January to 31 December 2021:
- We've responded to 100% of requests on time - that's within the 20-working-day statutory deadline.
- We've received four requests for internal review.
- We've received one Environmental Information Regulations request.
| 2021 | Q1 | Q2 | Q3 | Q4 | Total | |
| Requests received | Number received | 24 | 23 | 22 | 17 | 86 |
| Number still being processed | 0 | 0 | 0 | 0 | 0 | |
| Number withdrawn | 1 | 1 | 0 | 1 | 3 | |
| Responses provided | Number completed on time | 24 | 23 | 22 | 17 | 86 |
| Number overdue | 0 | 0 | 0 | 0 | 0 | |
| Number clarified (stop clock) | 1 | 1 | 3 | 2 | 7 | |
| Information provided | Full disclosure | 3 | 7 | 4 | 4 | 18 |
| Part disclosure | 13 | 7 | 3 | 9 | 32 | |
| Information not held | 3 | 2 | 4 | 2 | 11 | |
| Refused in full | 4 | 5 | 2 | 1 | 12 |
Related information
Your right to information about OS
Request information under FOI, EIR and find out what personal information OS hold about you.
Search for information requests and responses
Use Ordnance Survey's finder tool to find the public information you're looking for.
Publication scheme
Information about what we do and how we do it is readily available via the OS publication scheme.
