Skip to content

Information requests performance

Find statistics showing how we've performed when responding to information requests.

Here we've published statistics showing our performance in handling Freedom of Information requests and Environmental Information Regulations requests over the last three years.

Information requests performance in 2021 so far

The table below shows headline statistics for the Freedom of Information requests we received from 1 January to 21 September 2021. We'll update Q4 and the bullet points below at the end of this year. So far:

  • We've responded to 100% of requests on time - that's within the 20-working-day statutory deadline.
  • We've received four requests for internal review.
  • We've received one Environmental Information Regulations request.
2021 Q1 Q2 Q3 Q4 Total
Requests received Number received 24 23 22  TBC  TBC
Number still being processed 0 0 6  TBC  TBC
Number withdrawn 1 1 0  TBC  TBC
Responses provided Number completed on time 24 23 16  TBC  TBC
Number overdue 0 0 0  TBC  TBC
Number clarified (stop clock) 1 1 3  TBC  TBC
Information provided Full disclosure 3 7 4  TBC  TBC
Part disclosure 13 7 3  TBC  TBC
Information not held 3 2 4  TBC  TBC
Refused in full 4 5 2  TBC  TBC

Information requests performance in 2020

The table below shows headline statistics for the Freedom of Information requests we received from 1 January to 31 December 2020.

  • We responded to 100% of requests on time - that's within the 20-working-day statutory deadline.
  • We received one request for internal review.
  • We didn't receive any Environmental Information Regulations requests.
2020 Q1 Q2 Q3 Q4 Total
Requests received Number received  17  21  6  8  52
Number still being processed  0  0  0  0  0
Number withdrawn  1  0  0  0  1
Responses provided Number completed on time  15  21  6  8  52
Number overdue 0 0 0 0 0
Number clarified (stop clock) 1 0 0 0 1
Information provided Full disclosure  2  7  3  3  15
Part disclosure  10  7  2  3  22
Information not held  1  5  1  0  7
Refused in full  2  2  2  1  7

Information requests performance in 2019

 The table below shows headline statistics for the Freedom of Information requests we received from 1 January to 31 December 2019.

  • We responded to 100% of requests on time - that's within the 20-working-day statutory deadline.
  • We received two requests for internal review.
  • We didn't receive any Environmental Information Regulations requests.
2019 Q1 Q2 Q3 Q4 Total
Requests received Number received  19  19  20  25  83
Number still being processed  0  0  0  0  0
Number withdrawn  4  0  3  1  8
Responses provided Number completed on time  15  19  17  24  83
Number overdue  0  0  0  0  0
Number clarified (stop clock)  1  2  4  2  9
Information provided Full disclosure  2  6  6  6  18
Part disclosure  8  8  7  13  37
Information not held  5  4  3  1  14
Refused in full  0  1  2  4  6

Information requests performance in 2018

The table below shows headline statistics for the Freedom of Information requests we received from 1 January to 31 December 2018.

  • We responded to 100% of requests on time - that's within the 20-working-day statutory deadline.
  • We received four requests for internal review.
  • We didn't receive any Environmental Information Regulations requests.
2018 Q1 Q2 Q3 Q4 Total
Requests received Number received 19 18 24 16 77
Number still being processed 0 0 0 0 0
Number withdrawn 0 1 0 0 1
Responses provided Number completed on time 19 17 24 16 77
Number overdue 0 0 0 0 0
Number clarified (stop clock) 1 2 1 0 4
Information provided Full disclosure 3 6 4 5 18
Part disclosure 9 4 10 6 29
Information not held 3 1 4 3 11
Refused in full 4 6 6 2 18