Communication, Telephony and Storage

This Freedom of Information request asks for details of our telephony system, communication tools and the storage

Request for information - Ref no: FOI231133

March 21, 2023

Information request

Thank you for your email of 10 February 2023, requesting information from Ordnance Survey in accordance with the Freedom of Information Act (FOIA) 2000, as set out in the extract below:

“1. Telephony and UC/ Collaboration

a) Please confirm the manufacturer of your telephony system(s) that are currently in place

b) When is your contract renewal date?

c) Who maintains your telephony system(s)?

d) Do you use Unified Communications or Collaboration tools , if so which ones?

2. Microsoft

a) What Microsoft 365 licence do you have across the business e.g. E3, E5

b) Which partner looks after your Microsoft tenant?

c) Where do you host your applications? Do you have on-premise infrastructure or do you host your applications in public or private cloud? Which?

3. Storage

a) Does your organisation use on-premise or cloud storage or both?

b) Please confirm the on-premise hardware manufacturer

c) Please confirm your cloud storage provider d. What is your annual spend on cloud storage?

e) How do you back up your data and with who e.g. Backup as a Service”

Our response

I confirm that Ordnance Survey does hold some of the information you have requested. Where the information is not held this is stated. Taking each request in turn, I confirm the following:

1. Telephony and UC/ Collaboration

a) Please confirm the manufacturer of your telephony system(s) that are currently in place

Microsoft Teams / Exponential-e

b) When is your contract renewal date?

3 January 2024

c) Who maintains your telephony system(s)?

Microsoft Limited UK / Exponential-e

d) Do you use Unified Communications or Collaboration tools, if so which ones?

Microsoft Teams

2. Microsoft

a) What Microsoft 365 licence do you have across the business e.g. E3, E5

b) Which partner looks after your Microsoft tenant?

Information not held – this is not applicable.

c) Where do you host your applications? Do you have on-premise infrastructure or do you host your applications in public or private cloud? Which?

We host our applications on premises and on the Public Cloud.

3. Storage

a. Does your organisation use on-premise or cloud storage or both?

Both on-premises and cloud storage

b. Please confirm the on-premise hardware manufacturer

IBM, PURE

c. Please confirm your cloud storage provider

Amazon Web Services, Microsoft Limited UK

d. What is your annual spend on cloud storage?

£1.4m

e. How do you back up your data and with who e.g. Backup as a Service

Back up on premises is with Netbackup by Veritas and vRanger by Quest.

Next steps

Internal review

Your enquiry has been processed according to the Freedom of Information Act (FOIA) 2000. If you are unhappy with our response, you may request an internal review with our Internal Review Officer by contacting them, within two months of receipt of our final response to your Freedom of Information (FOI) request, as follows:

Internal Review Officer
Customer Service Centre
Ordnance Survey
Adanac Drive
Southampton
SO16 0AS

Please include the reference number above. You may request an internal review where you believe Ordnance Survey has:

Failed to respond to your request within the time limits (normally 20 working days)
Failed to tell you whether or not we hold the information
Failed to provide the information you have requested
Failed to explain the reasons for refusing a request
Failed to correctly apply an exemption or exception

The Internal Review Officer will not have been involved in the original decision. They will conduct an independent internal review and will inform you of the outcome of the review normally within 20 working days, but exceptionally within 40 working days, in line with the Information Commissioner’s guidance.

The Internal Review Officer will either: uphold the original decision, provide an additional explanation of the exemption/s applied or release further information, if it is considered appropriate to do so.

Appeal to Information Commissioner’s Office (ICO)

If, following the outcome of the internal review you remain unhappy with our response, you may raise an appeal, within three months of receiving our response, with the Information Commissioner’s Office (ICO). You should make complaints to the ICO within six weeks of receiving the outcome of an internal review.

Visit the ICO website to report a concern.

Call the ICO helpline on 0303 123 1113.

All information requests

See our previous responses to Freedom of Information (FOI) requests.

Search for FOI responses