OS Shop Terms of Sale and Supply

We operate a number of different websites, consumer apps (web and mobile) and this online retail shop (together referred to as the OS Sites and/or Services).  

The terms and conditions set out below (referred to throughout simply as the ‘Shop Terms of Sale and Supply’) govern your purchase of any products (including any digital products, services or downloads) from our online shop (referred to throughout simply as the ‘Shop’).

Please read them carefully as they are legally binding and so if you do not agree to them, you should refrain from making a purchase from the shop.

Please note that if you are purchasing a subscription to our digital mapping app ‘OS Maps’, the terms and conditions set out in the OS Maps End User Licence Agreement will also apply to you.

The OS Shop is an online e-commerce store which offers the complete collection of our iconic OS Explorer maps and OS Landranger maps, as well as a full range of walking guidebooks and other outdoor related books (some in e-book format) to help people get outside more often and enjoy the great outdoors.

The Shop is operated and managed by Ordnance Survey Leisure Limited, which is a subsidiary company of Ordnance Survey Limited, Great Britain’s national mapping agency.  

Ordnance Survey Leisure Limited is a company registered in England and Wales (registration number 06894550, and VAT number GB 973 4648 80) whose registered address is at Explorer House, Adanac Drive, SOUTHAMPTON, SO16 0AS.

Ordnance Survey Limited is a company registered in England and Wales (registration number 09121572, and VAT number GB 204 5274 37) whose registered address is also at Explorer House, Adanac Drive, SOUTHAMPTON, SO16 0AS.

Ordnance Survey Leisure Limited is referred to in this EULA as OS, we, us and our.

If you have any questions about this Shop, or you otherwise wish to get in contact with one of the above mentioned organisations please see our Contact Us webpage.

These Shop Terms of Sale and Supply refer to other additional information which applies to your use of our OS Sites and/or Services. Here is a quick summary and the full detail can be accessed via the links. 

a. Our Privacy Policy

This Policy sets how we collect, process, use and look after any personal data that we collect from you, or that you provide to us, together with the choices you have about the information we may ask of you, when you use our OS Sites and/or Services.

b. Cookies Notice

This Notice provides information about how we use ‘cookies’ in our OS Sites and/or Services and how you can control and delete them. 

'Cookies' are small text files that websites put on your computer to make visits quicker, easier and more relevant.  In addition to cookies, OS uses analytics and tracking software tools in some of its OS Sites and Services. Analytics and tracking software allow application providers to gain insights on how their users engage with mobile / web applications – for example, how they navigate through the application and what functionality and content is used. This enables providers to make better decisions about services, improving performance and appropriate marketing. The tracking technology we use is Google Firebase and Adjust.   

With the exception of cookies and analytics software which are strictly necessary for us to be able to deliver the OS Sites and Services, tracking identifiers will only be placed onto your device if we obtain your consent, and data captured from such technology will only be processed in accordance with our Privacy Policy.  

c. Accessibility Statement

Our Accessibility Statement provides information about browser support, screen resolution, document types, access keys, text sizing, images, forms and frames, scripting and links. 

a. We may amend these Shop Terms of Sale and Supply from time to time. We recommend checking this page regularly to ensure you understand the terms that apply at that time.

b. From time to time, we may publish promotional offers on the OS Shop, including but without limitation, discounted prices, the offer of a free gift with purchases over a certain amount, and ‘buy one get one free’ and multiple purchase discounts. These offers may be time limited, will be subject to stock availability, and additional terms of sale will apply (made accessible via a link published within the offer).

Any product images displayed on the Shop are for illustrative purposes only. Although we make every effort to display the colours accurately, we cannot guarantee that the images accurately reflect the colour of the products or the packaging. Your products and/or packaging may vary slightly from those images.

a.  Placing an order through the Shop constitutes an offer by You to purchase the goods in your basket, but it does not create a legally binding contract. We are under no obligation to accept your order, and all orders are subject to our acceptance. A contract will be formed between us when we explicitly accept your order, for example by sending you a confirmation email stating the products have been despatched, or in the case of a digital downloads when we make a download link or a redemption code available to you. By accessing or downloading digital content (i.e. an OS Maps subscription or e-book) you acknowledge that the contract is formed at that point and that you lose the right to cancel once the download or streaming has begun as referred to in paragraph 10 below. 

b.  If your order comprises of more than one item, you may receive a separate email confirming your order for each item and each email and corresponding order confirmation will form a separate contract of sale for the item specified in that email.

c.  If your order is made over the telephone, and we are able to confirm that the item is in stock, a contract is formed. If we need to check our stock levels, then a contract is formed when we either send you an e-mail confirming your order or telephone you to confirm your order.

d.  All products shown on the Shop are subject to availability. We will inform you by email or telephone if we are unable to fulfil your order for any reason.

For physical products:

a.  You can find all our delivery options, times, and costs of delivery displayed on our website here.

b.  Delivery times are estimates and are not guarantees. However, in all cases you may request a refund if your order does not arrive within 30 days, unless you have placed an advance order for a product and you have been informed of any delays before purchasing.

c.  If your order (or part of it) is out of stock, we will provide you with a refund for the out of stock products. Unfortunately, we cannot retain back orders for fulfilment at a later date.

d.  All deliveries of goods are made to the address provided in your order. We are not responsible for errors in the address submitted, and we are under no obligation to re-fulfil an order where an incorrect address was provided. Please ensure your delivery details are accurate before completing your purchase. Courier deliveries must be signed for and are made on working days, normally between the hours of 8.00 am and 5.00 pm. The precise timing of delivery cannot be specified. 

For E-Books:

You are required to have an account for the Shop.  Once your payment has been successfully processed you will receive an  email from us confirming your order and providing a download link.  You will be able to download the e-book direct to your device from either the link in the email or from the link on the order completion page in the Shop. 

For OS Maps subscriptions:

e.  You are required to have an account for the Shop or OS Maps. Once your payment has been successfully processed you will receive an OS Maps gift card which bears a code that can be redeemed in the Shop. The relevant subscription is automatically applied to your account for redemption.

a.  All product prices will be displayed in British sterling. The price will include VAT. Unless otherwise stated, the price will exclude delivery costs, and these will be added to the total payable before you confirm your order. You are given the option of correcting any errors before you confirm your order to us. We will charge your credit card, debit card or Paypal account at the time of checkout.

b.  Product prices may change at any time. However, price changes will not be applied to orders where a dispatch confirmation email has already been sent.

c.  It is always possible that, despite our best efforts, a pricing error may arise.  If this does occur and:

• the price displayed is lower than the correct price, we will either contact you before dispatching the product to give you the opportunity to buy the product at the correct price or reject your order.
• the price displayed is higher than the correct price, we will confirm the correct price to you in the dispatch confirmation email, dispatch the product and refund the difference to your credit card, debit card or Paypal account (depending on the payment method you used).

a.  If you are a consumer, you have the legal right to cancel your contract. This means that if you change your mind and decide that you do not want to receive or keep a product, you can notify us of your decision to cancel the contract and receive a refund within the period set out in paragraph 8(b) below.

b.  Unless your product is one of the non-refundable products set out in paragraph 10 below, you may cancel your contract for any reason before the end of the 14 calendar day period beginning on the day you receive the product(s). To cancel your contract, please contact our Customer Service Team via the Contact Us webpage to advise us that you wish to cancel your contract. Please quote your order details and order number. Your cancellation is effective from the date you send us the contact form or e-mail.

If you do cancel your contract within the 14 calendar day cancellation period, we will refund the purchase price, standard delivery charges and the cost of posting the product back to us.

If you cancel a contract for a product you have purchased as part of a multi-buy offer or similar promotional offer, we shall refund the pro rata amount paid for the product under the offer.

If the product has been despatched to you, you must then return it to us in good condition, to the address advised by Customer Services. We will process your refund within 14 calendar days of us receiving the product back.

c.  Advice about your legal right to cancel the contract is available from your local Citizens' Advice Bureau or Trading Standards office.

a.  If your product is damaged, defective or is incorrectly supplied, you have certain statutory rights available to you. Advice about your legal rights is available from your local Citizen’s Advice Bureau or Trading Standards Office. Nothing in these Shop Terms of Sale and Supply will affect these rights.

b.  Please contact our Customer Service Team via the Contact Us webpage. Please quote your order details and order number.

c.  You must return the product to us, to the address advised by our Customer Services. If we are satisfied that the product is damaged, defective or incorrectly supplied, we will contact you to give you the option to either receive a full refund or a replacement product (if a replacement product is available).

Unless the product is damaged, defective or incorrectly supplied:

a.  You are not entitled to cancel a contract for any products which have been supplied to your specification, which includes OS Custom Made products (including Custom Made canvas products and framed Custom Made maps) (see paragraph 11 below);

b.  You are not entitled to cancel a contract for their purchase unless the product is damaged, defective or incorrectly supplied:

• digital products (including e-books) after you have started to download or stream these;
• sealed audio or video recordings or sealed computer software, once these products are unsealed after you receive them;
• products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
• safety equipment which has been removed from its packaging (such as climbing gear);
• any products which have become mixed inseparably with other items after their delivery.

a.  We cannot accept titles or subtitles or images for OS Custom Made maps which contain inappropriate language or images, or anything that in our opinion could be offensive or may amount to an infringement of third party copyright or other intellectual property rights. This is because your title, subtitle or image will appear alongside our branding.

b.  If we consider that your title or subtitle or image contravenes paragraph 11(a) above, we may reject your order after you have checked out. If we do so, we will contact you by email requesting that you re-order your map. Where applicable, we may ask you to provide confirmation that you either own or have the appropriate consent of the copyright owner to use the image, title or subtitle that you wish to use.

c.  Notwithstanding paragraph 11(b) above, if you do not own the copyright or have the appropriate consent from the copyright owner to use the image, title or subtitle then you shall be entirely responsible for any costs or liability incurred by us. It is your responsibility to ensure that you either own or have the right to use any title, subtitle or image.

d.  Please ensure that the information you provide for Custom Made maps, Custom Made canvas products and framed Custom Made maps is accurate as we cannot make any amendments once we issue you with confirmation of our acceptance. No refunds will be given for errors you fail to notify us of prior to our acceptance of your order.

e.  We grant you a perpetual, non-exclusive, non-transferable licence (without rights to sub-license any third party) to use the digital products sold by us in PDF format only for your personal non-commercial use.

a.  By purchasing an e-book from OS, you are buying a licence to access and use the digital content, not the ownership of the file itself. All e-books are intended and licensed to you for your own personal, non-commercial use only. Ownership of the e-book and all associated intellectual property rights remain with OS.

b.  You have permission to download, view, and read the e-book on your own personal device only, albeit you may access and view the e-book from multiple devices providing they are your personal devices.

c.  You are permitted to print individual pages from the e-book for your own personal use only. Any printing must be fair and reasonable and limited in scope. Bulk printing of large sections or the entire e-book is not permitted.

d.  You may not do any of the following:

• share, resell, rent or otherwise distribute the e-book, or make it available to others;
• copy, modify, or create derivative works based on the -e-book;
• publicly display the e-book to third parties in any form or by any means, 
• Share, distribute or use any printed pages (permitted as above) for any commercial or non personal use.  

e.  The purchase of an e-book grants you access only to the specific version of the e-book available at the time of download.  It does not entitle you to receive any future updates, revisions, or new editions of the e-book unless explicitly stated otherwise.  These will require a new purchase.

f.  The e-book is provided to you in Portable Document Format (PDF).  Before placing an order for an e-book, it is your responsibility to ensure that your specific device, is compatible with this format and capable of downloading, opening and reading PDF files.  While this format is widely supported, it may not be compatible with all devices and OS are not liable for any issues arising from incompatibility or failure to access the e-book due to limitations on your specific device.

g.  Due to the digital nature of e-books, they are a non-refundable product as referred to in paragraph 10 above. 

h.  If you experience any technical difficulties accessing or downloading your e-book, please contact our Customer Service Centre.

Certain products in the Shop may only be purchased if you satisfy the legal age requirement for that product. We are not allowed by law to supply these products to you if you do not satisfy these age requirements. We will publish any age restrictions against the relevant products and reserve the right not to dispatch any product where we are not reasonably satisfied that you are old enough to purchase the product. If you are under the applicable age please do not attempt to order these products through our Shop.

a.  We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, for fraud or fraudulent misrepresentation.

b.  We warrant that all products you purchase from us will comply with their description, be of satisfactory quality and be reasonably fit for their purpose. We make no further representations, warranties or guarantees (express or implied) in respect to the products.

c.  Our total liability to you (whether in contract, tort (including negligence), under statute or otherwise) shall be limited to the price you have paid for the product, together with any losses which are foreseeable at the time your order is accepted.

d.  We are not liable to you for:

• any losses that were not foreseeable by you or us when the contract for the sale of products was formed;
• any indirect or consequential losses which could not be reasonably expected by you or us when the contract for the sale of products was formed;
• any losses that were not caused by an act or omission of OS;
• any business loss (including loss of profits, revenue, anticipated savings, data, goodwill or wasted expenditure).

a.  We will not be responsible for any breach of these Shop Terms of Sale and Supply caused by circumstances beyond our reasonable control.

b.  You may not assign, sub-license, share or otherwise transfer any of your rights under these Shop Terms of Sale and Supply.

c.  If any provision of these Shop Terms of Sale and Supply are found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Shop Terms of Sale and Supply, which shall remain in full force and effect.

d.  You may print and keep a copy of these Shop Terms of Sale and Supply.

e.  These Shop Terms of Sale and Supply will be governed by English law and both parties submit to the exclusive jurisdiction of the English courts.

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