Reduced operating hours over Easter period

Our live chat and phone opening hours are currently 10am–4pm while our Customer Services team works through a high volume of enquiries. Thank you for your patience.

Shop enquiries

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Making a purchase

Help with making a purchase on the OS shop

Pricing and promotion enquiries

For queries about OS shop pricing or promotions

Manage my order

Help with your Ordnance Survey shop order, including delivery information

Returns

Returns enquiries for items purchased from the OS shop

Make a complaint

You can make a complaint if you're unhappy with the service that Ordnance Survey has provided

Trade enquiries

For point of sale support from Ordnance Survey or a trade enquiry

Can't find your answer?

If your query isn't listed, contact us for further OS shop enquiries