You have the right to access information held by public bodies like us that is not routinely available from other sources. This is laid out in the Freedom of Information Act 2000.
This covers our recorded information held on computers, emails, reports, databases, photographs, or even sound and video recordings.
We take our responsibilities under the Freedom of Information Act 2000 and Environmental Information Regulations (EIR) 2004 seriously.
Not all of the requests we have received have been published here, since many are of a similar nature. In exceptional circumstances (for instance, where we are involved in an ongoing legal dispute with the requester) we may not publish certain responses. We do not publish personal data of the requestor.
Freedom of Information requests and responses
9. Energy use
15. IT suppliers
16. HR employees
11. TOID information
19. Paper map sales
25. Finance staff
12. OS Maps
14. Aerial imagery
18. Electoral fraud
19. Cyber attacks
21. Survey dates
28. ICT expenditure
39. ICT contracts
41. CCTV contract
43. Legal disputes
More about FoI requests
How to make a Freedom of Information request
The Information Commissioner’s Office has a useful guide: how to access information from a public body which provides useful information to consider when making a request.
Before making a request for information make sure you view our range of resources on our website first. Requests for general information such as enquires relating to our Products, Services, Licenses, Press Releases, Boundary and mapping enquiries, should be directed to our Customer Service Centre, please go to our Contact us page.
If you are unable to find the information you require, you can make a request for information under the Freedom of Information Act using the contact form below.
Please make sure you:
- Make your request in writing (via our contact form below, or by post).
- Are specific about the information you require.
- Include your full name and email, or postal address so that we can reply in full.
- State in your application if you prefer your information in a particular format.
Most requests for information are free of charge. However if we estimate the cost of locating, retrieving and extracting the information will take more than 18 working hours, your request could be chargeable. In this case, we will endeavour to agree a way forward to bring the request below 18 hours. If this proves not possible, the request will be refused on grounds of disproportionate cost, or we will issue a Fees Notice in accordance with the Act.
In most cases we shall waive our right to charge for disbursements such as printing, photocopying and postage costs. If we do decide to charge for disbursements a Fees Notice will be issued.
You will have three months in which to pay the fee and the 20 working days allowed to respond to requests will not begin until the fee is paid.
If you do not agree with our decision on charging, you can ask the Information Commissioner to intervene.
Please note that information supplied under the Freedom of Information Act may be subject to Crown Copyright. As such, re-use may require a licence for which a separate fee may be charged. If you have any questions about permitted use of the information we supply, please contact us using the form below.
What happens next?
We will advise you within 20 working days if we hold the information you have requested and can release it.
The Freedom of Information Act allows us, in exceptional cases, to extend the 20 working day response time where we are exempting information in accordance with a qualified exemption. This allows us to fully consider where the public interest lies.
If your requested information falls within categories specified in the Act, such as personal data about individual employees, we may withhold it.
Making a complaint
If you are unhappy with our response to a request you have made under the Freedom of Information Act (FOIA) or Environmental Information Regulations (EIR), you have the right to request an internal review of the decision.
An independent Ordnance Survey official (the Internal Review Officer), who has not been involved with your request, will be asked to undertake an internal review of the process to determine whether this has been followed in line with the FOIA or EIR.
You may request an internal review within two months of receipt of our final response to your FOI request or within 40 working days of receipt of our final response to your EIR request.
The Internal Review Officer will inform you of the outcome of the internal review, normally within 20 working days, but exceptionally within 40 working days, in line with the Information Commissioner’s guidance. The Internal Review Officer will either uphold the original decision, provide an additional explanation of the exemption/exception applied, or release further information if it is considered appropriate to do so.
Please quote your original reference on all correspondence.
Please contact us via our FoI form below if you have a complaint. You can also post your request to us.
Appeal to the Information Commissioner's Office (ICO)
If, following the outcome of the internal review you remain dissatisfied, you may raise an appeal with the Information Commissioner’s Office on our response to the request you made under the Freedom of Information Act (FOIA) or Environmental Information Regulations (EIR).
You can find further information on the ICO website, or you may wish to call their helpline on 0303 123 113.