Skip to content

IT software purchasing contracts

This Freedom of Information request asks for information about our software, mobile and instant messaging contracts.

Request for information - Ref No: FOI20964

Request

Thank you for your email of 17 June 2020 requesting information from Ordnance Survey in accordance with the Freedom of Information Act (FOIA) 2000, as set out in the extract below:

  • What reseller do you prefer to buy your Software through? 
  • Are there any favoured frameworks you tend to use?
  • Who is the decision-maker for IT Purchasing?
  • Who is your mobile phone provider?
  • What Mobile Device Management Solution are you using and when is the renewal date?
  • What Mobile Threat Detection do you have in place for mobile devices and when is the renewal date?
  • What Virtual Desktop Software do you have in place for remote workers and when is the renewal date?
  • Do you currently use a document security or digital rights management tool and when is the renewal date?
  • What are you using for instant messaging?
  • Who do you currently use for your Annual IT health checks and when is your next one due?
  • What email exchange server are you running? Cloud or on-premise?
  • What antivirus software/tool do you use and when is the renewal date?
  • Do you have an incident response team within your IT department?”

Our response

I confirm that Ordnance Survey does hold some of the information you have requested.  Where the information is not held or exempt from disclosure this is stated.  Taking each request in turn, I confirm the following:

  • What reseller do you prefer to buy your Software through?

I confirm we do not have a preferred reseller but use a variety of resellers via a competitive process.

  • Are there any favoured frameworks you tend to use?

I confirm we use any of the following Crown Commercial Services Frameworks: RM1557.11; RM3808; RM6068; RM3733; and RM3804.

  • Who is the decision-maker for IT Purchasing?

Jo Shannon (Director of Technology & Design).

  • Who is your mobile phone provider?

Vodafone.

  • What Mobile Device Management Solution are you using and when is the renewal date? 

Office 365. The licence expires on the 30/11/2020.

  • What Mobile Threat Detection do you have in place for mobile devices and when is the renewal date?

Office 365. The licence expires on the 30/11/2020.

  • What Virtual Desktop Software do you have in place for remote workers and when is the renewal date?

VMware. The maintenance renewal date is 31/10/2020.

  • Do you currently use a document security or digital rights management tool and when is the renewal date?

I confirm we do not use the above therefore we do not hold this information.

  • What are you using for instant messaging?

We do not use instant message but use the chat function in MS Teams.

  • Who do you currently use for your Annual IT health checks and when is your next one due?

I confirm we do not hold this information.

  • What email exchange server are you running? Cloud or on-premise?

Exchange Online (Cloud).

  • What antivirus software/tool do you use and when is the renewal date?

I confirm that we do hold this information however, we consider it to be exempt from disclosure under section 31(1)(a) of the FOIA. 

This exempts information if its disclosure is likely to prejudice the prevention or detection of crime.  In this case, we consider that disclosure of the antivirus software/tool we use and the renewal date would be likely to make OS more vulnerable to crime; namely a malicious attack on our computer systems.

This is a qualified exemption and we are required to consider the public interest. Public interest test OS recognises the need for transparency; however, release of this information would mean our computer systems would be more vulnerable to hacking, therefore facilitating the possibility of crime.  

Section 31(1)(a) is a prejudice-based exemption, and there is a public interest inherent in avoiding the harm specified.  OS considers that the prejudice would be likely to occur, and we are satisfied there is a greater public interest in protecting our systems by withholding the information under this exemption.

  • Do you have an incident response team within your IT department? 

I confirm the Service Owners are responsible.

Internal review

Your enquiry has been processed according to the Freedom of Information Act (FOIA) 2000. If you are unhappy with our response, you may request an internal review with our Internal Review Officer by contacting them, within two months of receipt of our final response to your Freedom of Information (FOI) request, as follows:

Internal Review Officer
Customer Service Centre
Ordnance Survey
Adanac Drive
Southampton
SO16 0AS

Contact us via our FoI form

Please include the reference number above. You may request an internal review where you believe Ordnance Survey has:

  • Failed to respond to your request within the time limits (normally 20 working days)
  • Failed to tell you whether or not we hold the information
  • Failed to provide the information you have requested
  • Failed to explain the reasons for refusing a request
  • Failed to correctly apply an exemption or exception

The Internal Review Officer will not have been involved in the original decision. They will conduct an independent internal review and will inform you of the outcome of the review normally within 20 working days, but exceptionally within 40 working days, in line with the Information Commissioner’s guidance.

The Internal Review Officer will either: uphold the original decision, provide an additional explanation of the exemption/s applied or release further information, if it is considered appropriate to do so.

Appeal to Information Commissioner’s Office (ICO)
If, following the outcome of the internal review you remain unhappy with our response, you may raise an appeal, within three months of receiving our response, with the Information Commissioner’s Office.

Further information can be found on the ICO website (ico.org.uk) under ‘Report a concern’ or you may wish to call the ICO helpline on 0303 123 1113.