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Number of devices reported lost, missing or stolen

This Freedom of Information request asks for details of the number of laptops, mobile phones and tablets reported lost, missing or stolen.

Request for information - Ref No: FOI19911


Thank you for your email of 24 July 2019, requesting information from Ordnance Survey in accordance with the Freedom of Information Act (FOIA) 2000, as set out in the extract below:

“Number of lost laptops, mobile phones and tablet computers (iPads etc) reported lost/missing or stolen by employees within your organisation over the last three financial years.

FY 16-17, FY 17-18, FY 18-19.

Please break down by year as follows (example:)

FY 16- 17
Laptops: 28
Mobile phones: 15
Tablet computers 39

If possible, please provide detail on the make and model of the device e.g. Apple iPad, Apple iPhone 9 etc”

Our response

I confirm that Ordnance Survey does hold the information you have requested and this is shown in the table below. We have included the make and model of the device where possible.

  FY 16-17 FY17-18 FY 18-19
Laptop 1 (ThinkPad x201) 2 (1 x Apple Laptop; 1 x ThinkPad Laptop) 2 (1 x Dell Laptop; 1 x ThinkPad Laptop)
Mobile Phone 8 (3xiPhone 5c; 5x iPhone 6) 3 (1x iPhone 5c, 2xiphone 6) 3 (1 x iPhone 8; 2 x iPhone [?])
Tablet/Computer 4 (1 x iPad Air WiFi; 1 x Cellular 16GB, 1 x 64GB, 1 x SIM free iPad) 1 0
Total Lost/Stolen/Missing Devices 13 6 5

Internal Review

Your enquiry has been processed according to the Freedom of Information Act (FOIA) 2000.  If you are unhappy with our response, you may request an internal review with our Internal Review Officer by contacting them, within two months of receipt of our final response to your Freedom of Information (FOI) request, as follows:

Internal Review Officer
Customer Service Centre
Ordnance Survey
Adanac Drive
SO16 0AS

Contact us via our FoI form

Please include the reference number above. You may request an internal review where you believe Ordnance Survey has:

  • Failed to respond to your request within the time limits (normally 20 working days)
  • Failed to tell you whether or not we hold the information
  • Failed to provide the information you have requested
  • Failed to explain the reasons for refusing a request
  • Failed to correctly apply an exemption or exception

The Internal Review Officer will not have been involved in the original decision. They will conduct an independent internal review and will inform you of the outcome of the review normally within 20 working days, but exceptionally within 40 working days, in line with the Information Commissioner’s guidance.

The Internal Review Officer will either: uphold the original decision, provide an additional explanation of the exemption/s applied or release further information, if it is considered appropriate to do so.

Appeal to Information Commissioner’s Office (ICO)
If, following the outcome of the internal review you remain unhappy with our response, you may raise an appeal, within three months of receiving our response, with the Information Commissioner’s Office.

Further information can be found on the ICO website ( under ‘Report a concern’ or you may wish to call the ICO helpline on 0303 123 1113.