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IT services contracts

This Freedom of Information request asks for details about IT services contracts.

Request for information - Ref No: FOI19986

Request

Thank you for your email of 5 March 2019, requesting information from Ordnance Survey (OS) in accordance with the Freedom of Information Act (FOIA) 2000, as set out in the extract below:

Can you please provide the following information regarding the Ordnance Survey current IT services contracts in the UK:

  1. If you operate a SIAM services model, the name of your Supplier and the total annual value of their contract.
  2. The name of your main Supplier or Suppliers that provide your data centre hosting services and the total annual value of their contract.
  3. The name of your main Supplier or Suppliers that provide your Network Infrastructure and the total annual value of their contract.
  4. The name of your main Supplier or Suppliers that provide your Application Development and Maintenance and the total annual value of their contract.
  5. The name of your main Supplier or Suppliers that provide your Application Support and the total annual value of their contract.
  6. The name of your main Supplier or Suppliers that provide your end-user Desktop Services and the total annual value of their contract.

Our response

Taking each request in turn, I confirm the following:

1. If you operate a SIAM services model, the name of your Supplier and the total annual value of their contract.

I confirm OS does not hold the information as we do not operate SIAM services model.

2. The name of your main Supplier or Suppliers that provide your data centre hosting services and the total annual value of their contract.

I confirm OS does not hold the information as we own and manage our data centres.

3. The name of your main Supplier or Suppliers that provide your Network Infrastructure and the total annual value of their contract.

I confirm OS does not hold the information as OS own and manage its network infrastructure.

4. The name of your main Supplier or Suppliers that provide your Application Development and Maintenance and the total annual value of their contract.

I confirm OS does not hold the information as OS maintains its own application development and maintenance.

5. The name of your main Supplier or Suppliers that provide your Application Support and the total annual value of their contract.

I confirm OS does not hold the information as we own and maintain our application support team.

6. The name of your main Supplier or Suppliers that provide your end-user Desktop Services and the total annual value of their contract.

I can confirm OS does not hold the information as we own and maintain our end-user desktop services.

Internal Review

Your enquiry has been processed according to the Freedom of Information Act (FOIA) 2000.  If you are unhappy with our response, you may request an internal review with our Internal Review Officer by contacting them, within two months of receipt of our final response to your Freedom of Information (FOI) request, as follows:

Internal Review Officer
Customer Service Centre
Ordnance Survey
Adanac Drive
Southampton
SO16 0AS

Contact us via our FoI form

Please include the reference number above. You may request an internal review where you believe Ordnance Survey has:

  • Failed to respond to your request within the time limits (normally 20 working days)
  • Failed to tell you whether or not we hold the information
  • Failed to provide the information you have requested
  • Failed to explain the reasons for refusing a request
  • Failed to correctly apply an exemption or exception

The Internal Review Officer will not have been involved in the original decision. They will conduct an independent internal review and will inform you of the outcome of the review normally within 20 working days, but exceptionally within 40 working days, in line with the Information Commissioner’s guidance.

The Internal Review Officer will either: uphold the original decision, provide an additional explanation of the exemption/s applied or release further information, if it is considered appropriate to do so.

Appeal to Information Commissioner›s Office (ICO)
If, following the outcome of the internal review you remain unhappy with our response, you may raise an appeal, within three months of receiving our response, with the Information Commissioner’s Office.

Further information can be found on the ICO website (ico.org.uk) under ‘Report a concern’ or you may wish to call the ICO helpline on 0303 123 1113.